Emotional Wellbeing Practitioner
Employer: Kooth
Location: This position is fully remote
Working hours: We offer contracts of 26 hours (35 hours is full-time).
The service runs from 12pm to 10pm (Mon - Fri) and 6pm - 10pm (Sat - Sun), therefore all rota options will sit within our opening times and will include weekend working (Friday, Saturday, Sunday 5-10pm). Please note this role will involve working a Saturday evening shift
Salary: Dependant on experience up to £25,207 (full-time equivalent) p/a pro-rata if part-time
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Job Title: Emotional Wellbeing Practitioner
Reports to: Team Manager
Direct Reports: None
35 hours per week
Start date - 10/11/25
This position is fully remote and our working hours are between 12.00pm to 10pm and weekends working 5.00pm to 10.00pm
Kooth is a fast-growing business with a social purpose. Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support.
Working in partnership with the NHS, we are already the UK’s largest digital mental health platform for young people aged 10-25. We use the collective insight from over one million hours of professional support we have provided to guide people to self-help, community support, and professional help that matches their wants, needs, and goals in life.
Role Objective
Offer digital emotional well-being support to children and young people, and moderate service user content to ensure the online community is a safe and confidential environment
Main Responsibilities
Offering digital emotional wellbeing support to CYP
Providing text-based online support and advice to children and young people within the iThrive Clinical & Operational model
Assessing and management of risks and needs of each person you speak to
Appropriately signposting and referring
Provide support through drop in chats and messaging to help with physical, emotional and mental health issues and distress
Moderation of service user submitted content, journals and goals
Moderating service users submitted content following policies and procedures.
Moderating journals and goals
Assessing and initial risk management of content, journals and goals
Appropriately signposting and encouraging engagement relevant to presenting issues.
Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to children, young people and adult safeguarding and protection, and data protection legislation
Creating content to promote peer support
Create content to encourage peer to peer support following guidance on planned themes and topics
Following a schedule to ensure content meets deadlines
Ensure content meets Kooth community boundaries and follows policies and procedures
Facilitate, support and moderate Live Forums
Support, moderate and facilitate live forums
Work in partnership with other moderators undertaking the different roles
Assess and management of risk of services users presenting with safeguarding concerns during a live forum ensuring correct policies and procedures are followed where necessary.
Attending inhouse clinical support and training
Attend and effectively contribute to internal clinical support
Commit to our mandatory in-house training and continuing professional development opportunities.
Attending management supervision and meetings
Attend and effectively contribute to team meetings and other key organisational meetings.
Attend and effectively contribute to management supervision to review clinical work and overall performance against agreed work schedules (KPIs)
Maintain accurate information about shift duties and activity via the scheduling and rota system
Requirements
Essential
Degree in a relevant subject such as youth work, social care, mental health nursing, counselling, social work, psychology or equivalent professional qualification; or qualified by experience with significant demonstrable professional training in Mental Health support and engaging people around emotional well-being or mental health difficulties
Working knowledge and understanding of safeguarding and child protection policies and legislation.
Desirable
A relevant professional mental health qualification and demonstrable experience
Ongoing specialist training in Mental Health
Suicide Prevention and Self-Harm Mitigation Training
Safeguarding and risk management interventions training
Training In Child Protection
Personal and Clinical Skills:
Knowledge of the purpose of moderating service user submitted content
Knowledge of the benefits and constraints of an anonymous digital online community
Ability to review and edit submitted content to meet community boundaries
Ability to recognise, acknowledge and respond to issues of equality, diversity and inclusion pertinent to service user submitted content and online support
Ability to use effective language and communication processes relating to colleagues and service users
Ability to recognise when content, journals and goals present with safeguarding concerns
Knowledge of and response to practitioner self-care and well-being
Ability to identify, acknowledge and respond to existing and/or emerging risk when moderating content
Knowledge of signposting pathways
Ability to engage with Service Users through messaging personalised Presenting Issues
Ability to research topic areas when creating content
Ability to make use of appropriate clinical support for online working
Risk management skills
Working Hours:
We offer contracts of 26 hours (35 hours is full-time).
The service runs from 12pm to 10pm (Mon - Fri) and 6pm - 10pm (Sat - Sun), therefore all rota options will sit within our opening times and will include weekend working (Friday, Saturday, Sunday 5-10pm). Please note this role will involve working a Saturday evening shift
Shifts consist of 6 hour and 8 hour shifts.
Our current rota options are as follows:
Option A:
Mon - 2.30 - 10
Tue - 12 - 7.30
Wed - 2.30 - 10
Thur - 12 - 7.30
Sun - 5 - 10
Option B:
Tue - 2.30 -10
Wed - 12 - 7.30
Thu - 2.30 - 10
Fri- 12 - 7.30
Sat - 5 - 10
Benefits
Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We're excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.
1. Competitive Salary:
Dependant on experience up to £25,207 (full-time equivalent) p/a pro-rata if part-time
2. Generous Annual Leave
Enjoy 36 days of annual leave, including public holidays, providing you ample time to recharge and spend quality moments with your loved ones.
3. Professional Development
Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.
4. Financial Security
Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.
5. Health and Well-being
Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.
6. Life Assurance:
Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.
7. Flexible Working
Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.
8. Lifestyle Benefits
Take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.
If you're seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!
9. Clinical Supervision and in-house clinical support
All paid for and monthly
At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.
Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.
Request for Reasonable Adjustments:
We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.
Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.
Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include an enhanced DBS check.
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