Dynamics 365 Technical Specialist
Employer: Energy Saving Trust
Location: At Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.
Working hours: Full time
Salary: Not listed
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As a technically expert Dynamics 365 Specialist, you will play a pivotal role in the design, delivery and ongoing improvement of our Dynamics 365 Online and Power Platform solutions.
You’ll act as a trusted technical lead, ensuring our CRM platform is scalable, efficient and aligned with user needs.The team
Our IT and compliance team underpins everything we do. Following significant infrastructure transformation, the focus is now on delivering modern, secure and user-centred digital platforms.
You’ll be a core member of our Dynamics 365 Customer Engagement (CE) programme, working closely with teams across the organisation to deliver a streamlined, flexible CRM solution that replaces legacy systems and empowers our people to work smarter.What you will do
Lead the technical build of a new Dynamics 365 Online CRM solution, migrating consumer advice programmes from legacy systems
• Own day-to-day Dynamics 365 Online operations, including environment management, user access, reference data and enhancements
• Design and deliver solutions across Dynamics 365 CE and Microsoft Power Platform
• Integrate Dynamics 365 with other internal and external systems
• Collaborate with Delivery, Product, Marketing and Engineering teams to deliver end-to-end digital services
• Manipulate, visualise and interpret data to support insight-driven decision making
• Coach and upskill colleagues, enhancing organisational knowledge of Dynamics 365What you will bring
Strong hands-on experience with Dynamics 365 Online, particularly:
• Customer Service workspaces
• Configuration and customisation
• Business Process Flows
• Dashboards, forms, views and reporting
• In-depth understanding of omnichannel contact and case management
• Proven experience designing solutions using a configuration-first approach
• Hands-on expertise with Microsoft Power Platform:
• Power Apps
• Power Automate
• Power BI
• Copilot Studio
• Experience integrating Dynamics 365 with other applications
• Ability to produce high-quality technical and functional documentationWho we are
Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.
At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
Work Where You Thrive
At Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.
We’ll support you with:
Generous holiday (25 days + bank holidays + extra Christmas leave)
True flexibility in how and where you work
Strong pension & life assurance
Enhanced family leave
Green travel perks (EV scheme, cycle to work)
Professional development support
Yearly wellbeing allowance
These are just some of the benefits we offer.
Want to know more about how we make flexibility real? Check out our Benefits and Culture page
Reasonable adjustments: We want to ensure that our recruitment process is inclusive of and accessible for, everyone.
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