Document Production Specialist
Employer: Dentons
Location: Remote
Working hours: Full Time - 9am to 5pm
Salary: Not listed
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To work as part of the document production team to provide the Firm with high-quality professional, accurate and timely document management production service.
Working on the Day Team – Hours of work 9am to 5pm.
Responsibilities
Extensive Document Production (creating, formatting and amending) across all Firm's systems.
Managing document conversions.
Preparing Pitch Documents.
Transcribing BigHand dictations.
Using BigHand Now hub to work on tasks.
Populating LaserForms.
Producing Excel data sets (as directed).
Producing PowerPoint presentations and using software (as directed) i.e. Templafy.
Work closely with our Brand department to ensure documents are in House-style.
Accurately interpret fee-earner instructions and seek clarification when needed if instructions are complex.
Proof read and quality check work to ensure it is completed to the highest standard – including checking all amendments have been made and ensuring document makes logical and grammatical sense.
Ensure fee-earner/Practice Support Executive (PSE) is kept up to date with progress on their work request.
Ensure documents are delivered in the required timescale – escalating as appropriate to the DPM and keep fee-earner/PSE updated, with as much notice as possible, if a deadline will not be met and reason for deadline not being met.
Use judgement to refer pending work to our outsource provider, to enable deadline to be met, liaising with the DPM as appropriate.
Providing support to users on technical document production queries.
Ability to repair problem documents either on own or with support from IT.
Test and troubleshoot new IT systems and ensure these are smoothly rolled out, working alongside IT/Brand/BD Departments as appropriate.
Share knowledge and suggest changes with initiative as appropriate across the team to enable continuous improvement.
Required experience, skills, and attributes
Collaborative Team Member.
Adept communication skills.
Meticulous attention to detail.
Advanced Knowledge of Microsoft Word, Excel, PowerPoint, Outlook, Kofax and any other systems implemented by the firm.
Familiarity with Real Estate and Banking transactional documents would be an advantage.
Resourceful and reliable.
Capable of maintaining composure in challenging situations while meeting tight deadlines.
Diligent, approachable and enthusiastic.
Resilient and able to deal with issues as they arise.
Highly motivated and willing to contribute.
Ability to use initiative.
Able to build confidence, respect and trust with others.
Willingness and readiness to work with and support teams and practice groups.
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