Digital Skills Trainer and Knowledge Coordinator
Employer: The Duke of Edinburgh's Award (DofE)
Location: Home based, fully remote
Working hours: Full time
Salary: £29,367 - £34,549 / year
Closing date: November 09, 2025
-
Are you passionate about empowering others through technology and knowledge? The DofE is seeking an enthusiastic IT Knowledge & Content Coordinator to support the effective use of digital tools across the organisation and its wider network.
In this pivotal role, you’ll lead the creation and delivery of engaging IT training, manage and maintain user-friendly documentation, and champion the adoption of new systems. Working closely with the IT and L&D teams, you’ll ensure staff have access to clear, up-to-date resources that enhance digital confidence and drive operational excellence.
You will be responsible for:
Review the existing IT / digital training options available to DofE staff and identify gaps in our current provision.
Working with the wider L&D team, and acting as the IT Knowledge SME, design, organise and ensure the delivery of digital skills training programs appropriate to the skills needed at the DofE (for example, eDofE, Microsoft 365, and Dynamics systems). This includes delivering regular training programs as well as providing ad-hoc support.
Ensure the development and implementation of an appropriate mix of formal and informal learning and development activities.
Ensure IT Knowledge is developed into training materials to accommodate varied learning styles, including accessibility tools to promote inclusivity.
Champion the use and adoption of new systems and technologies within the Charity.
Identify ways in which IT Knowledge can be used to drive efficiency, strengthen the quality, and extend the reach of DofE programmes around the UK.
Maintaining and curating IT documentation and knowledge articles
Supporting IT service delivery and ticket resolution
Collaborating across departments to align training with strategic goals
What we are looking for:
Knowledge in creating and delivering IT knowledge documentation and related resources.
Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.
Ability to work collaboratively with technical and non-technical stakeholders.
Proactive approach to identifying and solving problems.
Can demonstrate knowledge of designing and delivering a wide range of computer-based training to support knowledge sharing.
Strong presentation skills and commitment to delivering live, face to face and virtual training based on technological, educational needs.
A keen interest in new and emerging technologies/software.
Ability to work independently, with strong time management skills.
Ability to communicate clearly and effectively at all levels and across all disciplines within an organisation, including sharing knowledge and developing productive working relationships.
How to apply and interview dates
If you feel excited by this role and believe you have the necessary skills and experience to become a valued team member, please go to our website and apply.The deadline for applying for this role is: 9th November - Midnight
1st interviews will take place on: WC 24th November - virtual via MS Teams
2nd interviews will take place on: WC 1st December - Virtual Via MS Teams
If you would like to access the application form in a different format or if you would like any assistance that might help improve your experience while completing the application, please contact us by email recruitment@dofe.org
Benefits
We offer excellent staff benefits including a generous pension contribution, an employee assistance programme, healthcare cash plan and volunteer leave. Also, 25 days holiday, plus Bank Holidays and an additional 3 days paid leave between Christmas and the New Year. Buy additional annual leave, benefits discount website, death in service benefit 4 x salary, incapacity benefit, generous family leave and sick leave.
The DofE are committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to undergo an Enhanced Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.
**The geographical allowance is based on a member of staff having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 per annum.About The Duke of Edinburgh's Award
The Duke of Edinburgh’s Award is a renowned charity that empowers young people by offering life-changing programs. With a vision of Youth Without Limits, their aim is to provide over a million young individuals, particularly those facing marginalisation, the opportunity to participate in their transformative initiatives within the next five years. By supporting young people in acquiring new skills, overcoming obstacles, and building confidence and resilience, they promote personal growth and development.
The organisation operates by licensing and supporting various institutions like schools, colleges, youth groups, and hospitals to run their programs. They prioritise the safety of participants and have taken necessary measures to ensure it. Additionally, The Duke of Edinburgh's Award has an Executive Leadership Team that works together to expand their provision and a team of Trustees who set the strategic direction for the charity.
With an international reach in over 130 countries and territories, the DofE is part of The Duke of Edinburgh’s International Award Foundation, which aims to provide opportunities to young people globally. The history of the DofE traces back to 1956 when it was initially launched for boys. Over the years, it has evolved and now offers programs for young people aged 14 to 24, focusing on four key sections: Volunteering, Physical, Skills, and Expedition. The impact of the DofE has been astounding, with millions of young people benefiting from the program. Even during challenging times like the coronavirus pandemic, the dedication and contributions of DofE participants have been remarkable.
As the UK recovers, the DofE continues to support and empower young people, playing a vital role in the national effort. With a rich history and a commitment to youth development, The Duke of Edinburgh’s Award remains a beacon of opportunity and growth for young individuals across the globe.
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
Ready for your next career chapter but second guessing your every move?
Rewire self-doubt into confidence with solution focused support for your career journey - includes a relaxation audio and an exclusive Work from Home Hub discount.
Step into your next career chapter with clarity and calm.
Book a breakthrough session today it is, the way you tell your story online can make all the difference.
This page may contain adverts for products and services tailored to those seeking homebased roles or already working remotely. These adverts help The Work From Home Hub source and share more job opportunities to our community. Support our mission - become a partner today.
