Digital Operations Lead
Employer: National Institute of Teaching
Location: Hybrid - within commuting distance of our Redcar Campus
Working hours: full time
Salary: £52,413 per-annum + benefits.
Closing date: 5.00pm Monday 27 April 2026
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About us
At the National Institute of Teaching (NIoT), we’re committed to high-quality, evidence-informed teacher education. We believe teaching is a fundamental societal good, a privilege and a responsibility—and we’re on a mission to improve teacher and leader development across the education system.
A key part of that mission is ensuring that our digital systems, data, and operational infrastructure effectively support colleagues, programmes, and research activity across the organisation.
About the role
From managing core digital platforms to enabling access to high-quality data and responding to information governance needs, digital operations play a critical role in delivering efficient, secure, and user-focused services. We are seeking a motivated and experienced Digital Operations Lead to oversee and continuously improve our digital operations.
Working at the intersection of systems, data, and user support, the postholder will lead helpdesk services, support and optimise digital systems, coordinate data and information governance queries, and ensure robust, reliable, and user-centred digital processes across NIoT.
We reserve the right to close this vacancy early if we receive a high volume of applications, so we recommend submitting your application as soon as possible.
Online interviews will be held on Wednesday 29 April 2026.
Corporate responsibilities
Act at all times in line with NIoT’s values and professional standards
Contribute to a culture of continuous improvement and collaboration
Ensure compliance with organisational policies, including data protection and information security
Promote equality, diversity and inclusion in all aspects of the role
Take responsibility for own professional development
Key responsibilities
Act as an escalation point for complex or high-priority digital issues
Oversee the delivery of a responsive and effective digital helpdesk service
Monitor performance across the digital team (e.g. response times, volumes) and implement improvements
Lead day-to-day management and optimisation of Microsoft Dynamics
Oversee data quality, user adoption, and system usage
Support reporting, configuration, and issue resolution
Liaise with external suppliers or technical teams where required
Oversee data protection processes, ensuring accuracy, consistency, and integrity
Support reporting and data analysis through spreadsheets and system outputs
Promote best practice in use of digital across teams
Coordinate responses to data protection and information governance queries
Support Subject Access Requests (SARs) and related processes
Work with the DPO to ensure compliance with GDPR and internal policies
Oversee responses to internal and external information (“library”) queries
Ensure effective organisation and accessibility of digital resources and documentation
Identify and implement improvements to digital processes and user experience
Develop and maintain documentation, guidance, and standards
Provide guidance and informal leadership across digital operations activities
Essential criteria
Experience working in a digital operations, systems, or data-focused role
Experience overseeing or coordinating support services (e.g. helpdesk)
Strong working knowledge of spreadsheets (e.g. Excel) and data handling
Experience with CRM systems (e.g. Microsoft Dynamics or similar)
Understanding of data protection principles (GDPR)
Strong organisational skills with the ability to manage competing priorities
Excellent communication and stakeholder engagement skills
Desirable criteria
Experience in education, public sector, or not-for-profit environments
Experience providing leadership or mentoring (formal or informal)
Experience with reporting tools
Experience working with external suppliers or system providers
Knowledge of information governance processes
Working at the National Institute of Teaching
Contract: Permanent; full time
Salary: £52,413 per-annum + benefits.
Key benefits available to all National Institute of Teaching staff:
Generous annual leave – 27 days’ holiday a year (plus 8 bank holidays) rising to 33 days after five years’ service.
Flexible working – we offer flexible start and end working times, with hybrid working in place for all roles.
Pension - Entry to the local government pension scheme.
Salary sacrifice schemes – we offer salary sacrifice schemes for bikes, cars and tech!
Lifestyle benefits – We offer discounts on gyms, cinema, retail and much more!
Parenthood leave – We offer above the statutory minimum for maternity, adoption and paternity leave.
Working environment – We have a stimulating, supportive and rewarding working environment with a dedicated team of like-minded professionals.
Support: Our Employee Assistance Programme (EAP) provides confidential support for employees on personal or work-related matters.
Development: We fully support the development of our staff and ensure that you have a high level of continuous professional development.
Further information
We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.
Notes:
This post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and Occupational Health Check is required as a condition of employment.
This document is an overview of the role.
The responsibilities will include but will not be limited to those listed above and it is anticipated that the role will evolve over time and as such the duties may change.
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