Head of Cyber Security Operations
Employer: Pinnacle Pet Group (PPG)
Location: UK Remote-First (with occasional travel to London)
Working hours: 37.5 hours per week
Salary: Competitive
Closing date: 07-02-2026
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At Pinnacle Pet Group (PPG), we’re on a mission to provide the best care for pets and their owners. We believe in working hard, striving for excellence and having a great time while we do it. As we continue to grow, we’re looking for a Head of Cyber Security Operations who is as passionate about protecting our community as we are about our furry friends.
The RoleThis isn’t just a "keep the lights on" security role. You will be the engine room of our security strategy, turning the vision of our CISO and CTO into operational reality. You’ll lead our defensive efforts, manage our MSSP partnerships and serve as a key leader across the UK and European business.
You’ll be more than a manager, you’ll be a mentor and a deputy to the CISO, helping to shape a resilient future for a global leader in pet insurance.
Why You’ll Love Working With UsModern Work, Real Balance: We are remote-first. We trust you to deliver and value your life outside of "the office."
Make Your Mark: You’ll have the autonomy to drive the rollout of frameworks like NIST CSF and ISO 27001, making a tangible impact on our global security posture.
A Supportive Pack: You’ll join a collaborative team that values human connection over hierarchy. We win together.
Exciting Projects: From cloud security (Azure) to exploring AI and automation, you’ll work at the forefront of modern cyber security.
What You’ll BringLeadership Heart: Experience managing and developing high-performing teams with a focus on collaboration and accountability.
Operational Excellence: Deep knowledge of incident management, vulnerability handling, and threat monitoring.
Framework Fluency: Hands-on experience with NIST CSF and ISO 27001 within a regulated environment.
Communication Skills: The ability to translate complex technical risks into meaningful business conversations for stakeholders.
Proactive Mindset: A desire to stay ahead of the curve, identifying new trends and technologies to keep us secure.
Ready to Join the Pack?If you’re a security leader who wants to work in a fast-paced, friendly environment where your work truly matters, we’d love to hear from you.
What you can expect from us:
We recognise that your hard work shouldn`t come without its perks, so here`s a little list of some of the things you can expect to get from us:
25 days annual leave plus bank holidays and we give you your birthday off
Fully paid day off for charity work
95% of our employee’s own pets, we’re able to provide up to 50% off insurance along with free access to our Vet consultation app JOII
We believe looking after employees’ health is important, so we offer discount on gym membership, access to a Wellbeing hub
We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of the quarter’s choice
Most importantly, you`ll be working within a courageous, passionate and kind-hearted team
What we are all about!
We are the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and health services platform operating in several markets across Europe including the UK, France, Netherlands, Belgium and Germany. Our sister group Independence Pet Group (IPG) operates in North America (USA and Canada).
We are one of Europe’s largest pet insurance and services organisations, with over 1400 colleagues supporting over 2 million pets in 8 countries.
At PPG, we are on a mission to strengthen the unique bond between you and your pet, through our innovative products and services.
We're guided by our values of Performance, Exploration, Togetherness and Sustainability and as pet owners, many of us at PPG feel a personal connection with our mission.
We take pride in the contribution we each make in delivering an ecosystem that will change the future of pet insurance and healthcare services for the benefit of our customers and their pets
As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.
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