Digital Learning Support Specialist
Employer: British Safety Council
Location: Remote within the UK
Working hours: Full-time
Salary: £24,000–£29,500 per annum
Closing date: 28 August 2026
-
About Us
At the British Safety Council, we believe that no one should be injured or made ill through their work. For nearly 70 years, we have been helping organisations create safer, healthier and more sustainable workplaces through expert training, consultancy, campaigns and practical solutions. Today, we work with businesses of every size across the UK and internationally, combining decades of expertise with innovative digital learning to help people and organisations thrive. Whether it's developing workplace skills, improving wellbeing or driving a stronger safety culture, our work makes a real difference.
Brief description of the role
We are looking for a Digital Learning Support Specialist to join our growing Digital Learning team. You will be the first point of contact for customers using our digital learning platforms, providing friendly, knowledgeable support and helping resolve technical issues quickly and effectively. Whether you are troubleshooting alongside a client over Microsoft Teams or responding to support requests, you will play a key role in delivering an excellent customer experience.
This role goes beyond day-to-day support. You will help improve how we deliver digital learning by maintaining knowledge articles and FAQs, carrying out quality assurance checks on learning content, identifying opportunities to automate repetitive tasks and supporting the development and enhancement of our Learning Management Systems. If you enjoy solving problems, improving processes and using technology to create a better customer experience, this is an exciting opportunity to make a real impact while developing your career. Please click Apply to read the full job description.
What we are looking for
At least two years’ experience in a Learning Management System technical support or quality assurance role.
Strong troubleshooting and problem-solving skills, with a logical approach to resolving technical issues.
Knowledge of digital learning software, products and Learning Management Systems.
Excellent customer service, communication and relationship-building skills.
Strong organisational and time-management skills, with the ability to manage competing priorities and deadlines.
High attention to detail and experience carrying out quality assurance checks.
Experience using CRM and ticketing or support desk systems.
Confidence working both independently and as part of a team in a fast-paced environment.
A proactive, customer-focused approach and a willingness to support continuous improvement.
Experience with Salesforce or Salesforce Service Cloud would be desirable.
Benefits
🌴 25 days annual leave with holiday buying and selling option
🩺 Health cash-plan benefits upon joining
🛡 Life Assurance Cover
🍎 Private medical and dental cover on completion of the probationary period
🌍 Work from abroad for up to six weeks per year (subject to IT and GDPR compliance)
👨👩👧👦 Enhanced maternity, paternity and shared parental leave
🏡 Flexible working
🌿 Other wellbeing activities
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
Join our Substack and get practical job‑search support including: weekly Q&A, 70+ guides, flexible income ideas, weekly calls, monthly camera‑confidence sessions, expert insights, and behind‑the‑scenes updates.
£5 per month, no long‑term commitment. Come, take what you need and leave whenever it stops helping.
This page may contain adverts for products and services tailored to those seeking homebased roles or already working remotely. These adverts help The Work From Home Hub source and share more job opportunities to our community. Support our mission - become a partner today.