Digital Applications SCQF Level 6 Apprentice (Scotland)
Employer: Energy Saving Trust
Location: Home-based, blended or fully office based (from our office in Edinburgh). This is a Scottish Apprenticeship, therefore you must reside in Scotland to qualify to apply for this vacancy.
Working hours: Full time
Salary: Not listed
Closing date: Applications close 23:59, 6 March 2026
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You will be providing effective administrative support to a variety of grant and loan programmes.
You will need to follow defined processes to ensure accurate information and reports are provided to internal and external stakeholders.
You will complete various administrative tasks in order to support customers taking advantage of government schemes.
The team
The services delivery team manage and administer loans and grants for energy saving and low or zero carbon improvements to homes and businesses on behalf of governments, local authorities, and businesses.
Our work is customer service focused and seeing the impact we have on the lives of people we support is what brings us to work each day. We collaborate and support each other, sharing expertise and best practice and innovating to deliver world class customer experience.
What you will do
Check the information provided in grant & loan applications and claims against set criteria, including following up on further information with applicants, installers, and other internal teams as necessary.
Contact customers as required via email/letter/telephone to resolve any issues.
Maintain good administrative systems to ensure that all filing and key documents are kept in accordance with Energy Saving Trust quality procedures.
Maintenance and updating of the relevant databases and spreadsheets.
Processing postal applications and other customer information sent to our Edinburgh office.
What you will bring
Essential:
Good IT skills (Microsoft Office suite, Internet, use of databases).
Demonstrated ability of working in a team support role.
Excellent organisational skills. Ability to prioritise tasks within a demanding environment.
A proven track record in delivering excellent customer service.
Strong interpersonal skills and written skills.
Excellent attention to detail, alongside excellent numeric skills.
Ability to work to deadlines across a range of tasks.
Self-motivation, enthusiasm, and willingness to learn.
An interest in sustainability and renewable energy.
Ability to work with minimal supervision.
Desirable:
Knowledge and understanding of energy efficiency and renewable energy.
Apprenticeship:
Successful completion of all training and workplace objectives will lead to an apprenticeship qualification in: Digital Applications SCQF Level 6.
For more information, please see the job description
Applications close 23:59, 6 March 2026. Skills Assessments are intended to be held week commencing 9 March. The skills assessment will last for one hour. The assessment will take the form of a timed written exercise, with a full brief provided in advance and a debrief afterwards.
Interviews are intended to be held weeks commencing 16 and 23 March 2026.
Please submit an anonymised CV and cover letter, removing your name, address, email address, and any other identifying details. Please note, applications submitted without a cover letter may be rejected.
Who we are
Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.
At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
Work where you thrive
At Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.
We’ll support you with:
Generous holiday (25 days + bank holidays + extra Christmas leave)
True flexibility in how and where you work
Strong pension & life assurance
Enhanced family leave
Green travel perks (EV scheme, cycle to work)
Professional development support
Yearly wellbeing allowance
These are just some of the benefits we offer.
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