Delivery and Engagement Manager
Employer: Ygam
Location: Remote - Willingness to travel regionally and nationally to deliver training.
Working hours: Full-time
Salary: £31,354 per year
Closing date: 13 August 2026 at 12:00
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Who Are We Looking For?
Ygam is seeking a proactive, adaptable and resilient individual with a strong interest in gaming culture, esports and the digital lives of children and young people.
You will be confident working autonomously and remotely, as well as collaboratively within a team. You will bring excellent communication skills, strong organisation, creativity in engagement approaches, and the ability to build trust with diverse stakeholders.
At Ygam, safeguarding children and vulnerable people is central to everything we do. We are committed to safer recruitment and expect all staff to uphold the highest safeguarding standards.
Ygam is an equal opportunities employer. We value diversity and welcome applicants from underrepresented backgrounds, including people with lived experience of gaming and gambling harms, people with disabilities, people from minority ethnic groups, LGBTQ+ people, neurodivergent people and armed forces veterans.
Main Role & Responsibilities
The post holder will be an active member of Ygam’s Programmes Team, with a primary focus on gaming, esports and new and emerging digital harms affecting children and young people.
They will lead on the delivery and development of gaming‑focused and wider digital harms education, including alumni activity, stakeholder engagement and programme growth. The role will support professionals, parents, carers and young people to understand and prevent harm related to gaming, online environments and related digital behaviours.
The post holder will be responsible for recruiting, engaging and supporting stakeholders into Ygam’s gaming and digital harms programmes, promoting Ygam training, and maintaining strong long‑term relationships. This includes recruiting suitable delegates from education, youth services and other frontline sectors.
They will deliver high‑quality training and assured workshops (online and face‑to‑face) focused on gaming, esports and digital harms, and represent Ygam at conferences, events and sector forums.
The role involves ongoing support to organisations, schools and youth settings to embed Ygam’s resources in their practice. Regular visits to schools and organisations are a core requirement. The post holder will also gather and record data to help Ygam evidence the impact of our gaming and digital harms prevention work.
Role Requirements
Planning & Stakeholder Engagement
Build and maintain strong relationships with stakeholders across education, youth services, community organisations and digital sectors.
Lead the recruitment of delegates to Ygam’s gaming, esports and digital harms programmes.
Promote Ygam’s training and resources to organisations, ensuring clear understanding of programme content, outcomes and long‑term support.
Develop and sustain a strong pipeline of stakeholders and delegates to ensure workshops are consistently well attended.
Understand stakeholder needs and tailor information and support accordingly.
Identify and attend relevant gaming, esports, digital safety and education conferences, seminars and events.
Signpost organisations and families to Ygam’s Parent / Family Hub to increase awareness of gaming and digital harms.
Work closely with the Programme Lead: Delivery and Outcomes to set objectives, review performance and contribute to programme development.
Delivery
Deliver Ygam’s portfolio of programmes with a focus on gaming, esports and digital harms workshops online and face to face.
Deliver workshops directly to children and young people in education and non‑education settings, ensuring content is age‑appropriate and engaging.
Provide high‑quality training to professionals working with children and young people, in line with Ygam’s Quality Assurance processes.
Deliver independently and as part of a team‑teach approach.
Respond to delegate questions with confidence, sensitivity and subject knowledge.
Promote Ygam’s complementary offers such as Alumni, Let’s Explore and other digital harms resources.
Provide an excellent, professional experience for all delegates and partners.
Outcomes & Impact
Provide ongoing support to schools and youth organisations to embed Ygam’s gaming and digital harms materials into practice.
Accurately record data and engagement activity using Ygam’s CRM system.
Develop and deliver team‑teach opportunities that empower teachers and professionals to implement Ygam resources independently.
Identify and contribute to case studies that demonstrate the impact of Ygam’s gaming and digital harms education.
Work with the Insight and Evaluation teams to support measurement of outcomes, impact and performance.
Learning & Development
Proactively identify knowledge gaps, particularly related to gaming culture, digital trends and emerging online risks, and undertake relevant CPD.
Ensure mandatory and role‑specific training is completed and kept up to date.
Attend regular supervision and support sessions with line manager.
Reflect on and record performance and development in monthly 1‑to‑1 meetings.
Administration
Manage workshop administration using the CRM system, including sending joining instructions.
Record attendance and gather feedback post‑workshop.
Maintain accurate records in line with GDPR and data protection requirements.
Person Specification
Essential
Experience delivering training to both adults and children/young people.
Ability to explain complex topics such as gaming risks, online behaviours and digital harms in a clear and accessible way.
Experience delivering online and face‑to‑face learning.
Stakeholder engagement experience within education, youth work or children’s services.
Excellent verbal and written communication skills.
Strong IT skills (MS Word, Excel, PowerPoint).
Experience developing and managing a delegate or sales pipeline and meeting KPIs.
Experience driving projects to achieve agreed outcomes.
Highly organised, detail‑oriented and self‑managing.
Experience promoting or selling a service or programme.
Experience working effectively within a team to meet shared targets.
Willingness to travel regionally and nationally to deliver training.
Right to live and work in the UK.
Desirable
Knowledge of the English education system, including PSHE and RSE curriculum.
Strong interest in or understanding of gaming, esports and online youth culture.
Understanding of a public health and prevention‑based approach to harm reduction.
Strong networking and relationship‑building skills.
Experience using CRM systems, particularly Salesforce.
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