Data and Directory Assistant
Employer: Women’s Aid
Location: Remote – UK based, with occasional travel to London/Bristol required
Working hours: Full time, 37 hours per week
Salary: £26,400 per year (plus Inner London Weighting of £3,483.94, if eligible)
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Who are Women’s Aid?
Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of just under 180 organisations which provide over 300 local lifesaving services to women and children across England. For 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.
Our support services, which include our Live Chat, the Survivors’ Forum, the No Woman Turned Away Project, the Survivor’s Handbook, Love Respect (our dedicated website for young people), the national Women’s Aid Directory and our advocacy projects, help thousands of women and children every year.
Purpose of the Data and Directory Assistant:
The Data and Directory Assistant is responsible for providing administrative support and carrying out data collection and data entry activities to maintain the Routes to Support directory of information on local violence against women and girls (VAWG) services and refuge vacancies. This will include being initial contact for internal and external queries about Routes to Support and following standard processes to maintain the accuracy of information in the directory. The Data and Directory Assistant will be diligent with details and responsive to internal and external need, with guidance and support from the wider Membership, Research and Evaluation team.
Key duties and responsibilities of the Data and Directory Assistant:
Maintain the Routes to Support database of information on local violence against women and girls (VAWG) services and refuge vacancies
Be the initial contact for the Routes to Support inbox, using email template responses to respond to routine enquiries about Women’s Aid’s directory resources, maintaining subscriptions and providing support to users, escalating complex enquiries to the Senior Officer where relevant.
Compile a list of services eligible for inclusion in Routes to Support for the Senior Officer to review; follow processes to support the administration of applications including filing application documentation and sharing with the Senior Officer for review; and carry out all associated tasks to add services to the directory.
Maintain the accuracy of VAWG service information in the directory in line with processes for updating and checking entries.
Distribute training materials for users of Women’s Aid’s directory resources.
Coordinate the invoicing process for subscriptions to Women’s Aid directory resources.
Support the promotion of the Routes to Support project including providing content for member’s bulletins, ensuring web copy is up to date and assisting with other activities promoting Routes to Support.
Support with work of the Routes to Support Steering Group, including meeting scheduling, preparing papers and taking minutes.
Ensure that service information on Routes to Support is kept updated and accurate, moderating update requests and liaising with local VAWG services, and collecting data as required.
Distribute Freedom of Information Requests to local authorities, including sending the request to relevant authorities and processing responses.
Support with other data collection and data entry work as required, following internal process documentation under the supervision of Senior Officers.
What we are looking for in our Data and Directory Assistant:
A non-judgmental approach to survivors of domestic and sexual abuse and a clear understanding of the gendered nature of violence against women and girls.
Awareness of the experiences of women from a diverse range of backgrounds and different needs.
Data-entry experience
Experience in communication and promotion with a range of audiences
Excellent verbal and written communication skills.
Excellent telephone manner
Good level of computer literacy (including internet and database applications and Microsoft office).
Accurate data-entry skills.
Ability to work on own initiative: initiate, plan and prioritise work, work to tight deadlines and respond to urgent unplanned demands.
Benefits of joining us as our Data and Directory Assistant include:
Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
Valuable Pension Benefits: a generous 7% employer contribution.
Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
Making a Genuine Difference: in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.
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