CYP (Children and Young Person) Clinical Services Operations Director
Employer: Psychiatry UK
Location: Home-based/various UK meeting locations as required
Working hours: Full time - 40hours per week
Salary: Not listed
Closing date: Tuesday 21st July*
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About Us:
Psychiatry UK is the UK’s leading provider of digital psychiatry services, working both privately and with the NHS to support children, teenagers and adults with expert, patient-centred care.
A career with Psychiatry UK allows you to expand your knowledge, enhance your skills, and gain valuable life experience—all while enjoying the flexibility of a remote full-time role. As part of a leading online mental health service, you'll collaborate with innovative, forward-thinking professionals in a dynamic, multidisciplinary team committed to making a real difference.
The CYP Clinical Services Operations Director will provide strategic and operational leadership for Psychiatry-UK's Children and Young People (CYP) clinical services, ensuring the delivery of safe, effective, and high-quality care that meets all regulatory and contractual requirements. The postholder will be responsible for driving operational excellence across CYP services, leading multidisciplinary teams, optimising clinical pathways, managing budgets, and embedding a culture of continuous quality improvement.
Working closely with clinical and corporate leaders, they will play a pivotal role in developing scalable, patient-centred services that deliver outstanding outcomes for children, young people, and their families. This role requires a highly experienced operational leader with a proven track record of managing complex clinical services, delivering service improvement, and leading teams through growth and change.
This is an exciting new role at Psychiatry-UK, created to support the launch and expansion of our NHS Right to Choose Children and Young People (CYP) ADHD and Autism Spectrum Disorder (ASD) services. As a key member of the leadership team, the successful candidate will have the unique opportunity to shape these new services from the outset, establishing robust operational frameworks and ensuring they deliver high-quality, safe, effective, and accessible care from day one.
This is a home-based role (applicants must reside in the UK), though occasional travel may be required for face-to-face meetings at various locations within the UK.
As our CYP Clinical Services Operations Director, you will:
· Provide strategic and operational leadership for Psychiatry-UK's Children and Young People (CYP) clinical services, working closely with the Pathway Director and Clinical Lead to deliver high-quality, safe, and effective care.
· Lead, inspire, and develop multidisciplinary clinical teams, fostering a culture of collaboration, compassion, accountability, and continuous improvement.
· Oversee the day-to-day operational delivery of CYP services, ensuring clinical capacity, waiting lists, workforce planning, and resources are effectively managed to meet patient demand.
· Drive service performance by using data, patient outcomes, and operational metrics to identify opportunities for improvement and enhance patient experience.
· Ensure services consistently meet regulatory, safeguarding, and CQC standards, maintaining compliance with all relevant legislation, policies, and best practice.
· Lead the recruitment, development, supervision, and performance management of non-medical clinical staff, creating an environment where colleagues feel valued and supported to thrive.
· Manage CYP service budgets and contribute to the efficient use of resources while maintaining excellent standards of patient care.
· Champion quality improvement initiatives in partnership with clinical, quality, and operational teams, embedding a culture of learning, innovation, and evidence-based practice.
· Build strong relationships with internal and external stakeholders to support integrated working and the successful delivery and growth of CYP services.
To succeed as our CYP Clinical Services Operations Director, you will be:
An inspiring and collaborative leader who combines strategic thinking with commercial awareness and sound judgement. You'll be an excellent communicator with the ability to influence and build strong relationships across multidisciplinary teams. A compassionate, coaching-led leadership style, together with strong problem-solving skills and a focus on continuous improvement, will enable you to foster a positive culture where colleagues feel supported to deliver outstanding patient care.Essential Qualifications, Skills and Experience:
· Current registration with a UK healthcare professional regulator (e.g. NMC, HCPC or GMC) and an appropriate professional qualification (Batchelor's degree or equivalent)
· Significant senior-level experience leading Children and Young People (CYP) clinical operations within the NHS or a comparable healthcare setting.
· Proven track record of delivering and maintaining Good or Outstanding regulated services.
· Experience of managing budgets at a regional or national level.
· Demonstrable success in leading high-performing teams and creating positive, engaged workplace cultures.
· Experience of using data, performance metrics, and insight to drive service improvement and operational excellence.
· Proven ability to translate strategy into operational delivery and successfully lead service development and transformation.
Desirable Qualifications, Skills and Experience:
· A master’s degree in leadership/AHP/mental health.
· Project management skills.
· Experience in working in private healthcare
· Experience in working in a remote organisation
Psychiatry UK: Supporting You
We want you to enjoy your work while feeling healthy, happy, and appreciated. That’s why we’ve created a benefits package designed with you in mind. You’ll have access to a range of wellbeing perks, including a Health Cash Plan, Well Hub Subscription, access to an Employee Assistance Programme, Annual Volunteering Day, Enhanced Sickness and Family Leave pay, Length of Service Bonus, Work from Home allowance and Pension options.
At Psychiatry UK, we care about what matters to you.
Recruitment Process
At Psychiatry UK, we are committed to creating an inclusive and accessible recruitment process. Our process includes:
· Application
· Profile review
· Screening conversation
· Competency based interview(s)
If at any point you require any reasonable adjustments —such as additional time, assistive technology, or an alternative format for materials—please let us know. We are happy to accommodate your needs to ensure you have a fair and comfortable experience.
If this opportunity excites you, why not apply today? *We review applications as they come in and may close the advert early if we receive a high volume of interest. To ensure you don’t miss out, we encourage you to submit your application as soon as possible.
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