Customer Support - Encore Musicians
Employer: Mixcloud
Location: Remote, UK
Working hours: Part Time Weekends - Split into 4 hour shifts and allocated depending on availability from Friday 5 to 9pm, Saturday: 9am to 9pm and Sunday: 9am to 5pm.
Salary: £14 per hour
-
Encore Musicians is a company that was acquired by Mixcloud at the end of 2024, and we are proud to be one of the world’s leading online platforms for booking live musicians, bands, and DJs.
Over the years, we’ve helped over 50,000 clients bring live music to life’s biggest moments, from weddings to corporate events, and more. We’re passionate about supporting musicians and have helped them earn millions of pounds through Encore gigs. By joining Encore, you’ll be joining a bright, friendly and ambitious team on a mission to bring more great live music into the world.
The RoleWe’re looking for a new Weekend Customer Support Specialist to join the Encore team on a part-time basis and help us deliver a best-in-class level of service to our customers all over the UK.
Most of the events our musicians are booked for happen between Friday and Sunday, and our Weekend Support Specialists are there to ensure we are able to deliver incredible customer service when it matters most.
In this role, you will be the person an Encore customer or musician speaks to over live chat, email and on the phone whenever they have questions about one of their bookings. You will also be on hand to help prospective customers find the perfect musicians for their events.
We pride ourselves on giving our customers an exceptional level of service, and you will be making a direct impact on Encore’s success and reputation by helping dozens of customers every week when they have questions for us, and putting their minds at ease in the run-up to some of the biggest events of their lives.
We're looking for someone with experience in a customer support role, and ideally with experience in a small team or startup.
Freelance: £14 per hour
Location: Remote
Schedule: Split into 4 hour shifts and allocated depending on availability from Friday 5 to 9pm, Saturday: 9am to 9pm and Sunday: 9am to 5pm.
Some additional shifts during the week may also be available during busier periods (June-September).
What You’ll Do
Assisting customers and musicians with any last-minute queries and issues related to a booking
Resolution of customer support tickets within Intercom
Answering inbound phone calls
Escalation and handover of customer issues and complaints to the appropriate team members
Assisting customers with enquiries related to their booking
Assisting customers looking to book a musician
Requirements
Outstanding customer service skills
Excellent verbal and written communication skills
Ability to organise and prioritise workload
Attention to detail in a fast-paced environment
Ideally, you'll also have some or all of the following:
Experience using support software, such as Intercom or ZenDesk
An understanding of the events industry and how people book suppliers
Good numerical skills
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
Get ongoing support throughout your job search with The Work From Home Hub’s on‑demand Q&A service.
When you join The WFH Hub blog, you gain access to a private Facebook group where you can ask job‑search questions every week, plus over 70 helpful blog posts - all for a one‑time fee of £5.
Whether you need help checking a detail in a job advert, getting a bit of encouragement before an interview, wondering what questions you might be asked, or figuring out where to look for part‑time, evening or term‑time roles, it’s a space designed to support you throughout your search.
This page may contain adverts for products and services tailored to those seeking homebased roles or already working remotely. These adverts help The Work From Home Hub source and share more job opportunities to our community. Support our mission - become a partner today.