Customer Support Advisor - Service Excellence
Employer: Domestic & General
Location: This is a remote role.
Working hours: Full time, you’ll work on a shift pattern from Monday to Sunday, 8am to 8pm.
Salary: Not listed
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Who we are
We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we’re recruiting Customer Service Advisors in a role that offers great work life balance plus a flexible and engaging onboarding experience.
What will you be doing?
As a Customer Support Advisor in our busy inbound Service Excellence department, you’ll see that customers get a great experience, with problems resolved first time.
Using your expert service skills to give added peace of mind, you will deliver and excellent experience during conversations, that truly ensure our customers worlds are kept running.
Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.
Aim to deal with customers’ queries or issues there and then.
Build rapport with customers, get to know their individual needs and put their interests first.
What else to expect:
In a 3-week remote training programme, you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.
You’ll work on a shift pattern from Monday to Sunday, 8am to 8pm.
This is a remote role and you will be provided with the home office equipment required, but you must have broadband access.
Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your customer service expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.
The experience and skills you need
A solid background in targeted customer service.
A driven mindset, a love for hitting targets and helping customers.
Proven experience of working autonomously or in a home-based position.
Great communication skills – you’re at ease building rapport, listening to customers and demonstrating empathy when needed.
A team player committed to creating an excellent customer experience.
Unflappable and resilient attitude to juggle tasks and bounce back quickly.
So, what are these benefits?
Full training – with clear career progression opportunities.
Regular incentives – with some pretty great prizes.
Sales bonuses - each month you’ll get the chance to earn some extra take-home pay.
Annual leave – 33 days (including bank holidays).
A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
Pension scheme – matched employer contributions up to 5% of basic salary.
Life assurance – employer funded cover of 4x basic salary.
Employee discounts – access to discounts for loads of online and high street retailers.
And many more benefits – including travel loans, car leasing and Cycle to Work and Salary Finance schemes.
Get your application in now and join us as a Customer Support Advisor.
Due to logistical demands, we can only accept applications from mainland UK.
Ready to Apply?
If you're a current D&G employee applying for an internal role, please ensure your Career Profile in Workday is up to date before submitting your application.
Don't forget to download and attach your Talent Card to showcase your skills and experience. This is a required part of your application.
What’s the Talent Card?
The Talent Card is a one-page summary of an employee’s Career Profile in Workday. It includes:
Current role and experience
Job interests and career preferences
Certifications
Mobility preferences
This helps hiring managers quickly understand the candidate’s career journey and future aspirations.
Next Steps for Internal Applicants:
Update your Career Profile in Workday
Download your Talent Card
Attach it along with your CV and cover letter in the “Upload Documents” section of the application
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
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