Customer Services Executive (Corby)*
Recruitment Agency: ROSE & YOUNG RECRUITMENT LTD
Location: The successful candidate will have to complete 2 full weeks of training on location. Initial training will be in their Corby office before transitioning to a fully remote role.
Working hours: Hours of work 1 pm 10 pm Monday Friday
Salary: £28,000 - £30,000 per annum
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Description
Customer Services Executive (Partially Remote working)
(Partially Remote working. Hours of work 1 pm 10 pm Monday Friday)
The successful candidate will have to complete 2 full weeks of training on location. Initial training will be in their Corby office before transitioning to a fully remote role.
Salary range £28,000 - £30,000 per annum
Our client is seeking a reliable and detail-oriented candidate to support their customers across the USA and Canada.
Job Overview
Handling customer enquiries, processing orders, and managing shipping and delivery through to completion.
Responsibilities
Provide professional customer service via email and phone
Manage and resolve customer enquiries, including small technical questions
Accurately process customer orders and update internal systems
Coordinate order picking, packing, and dispatch with the US warehouse
Track shipments and resolve issues such as delays, lost items, or delivery discrepancies
Follow strict internal procedures and maintain accurate records
Communicate clearly with customers, couriers, and internal teams
Requirements
Strong customer service experience
Excellent written communication and email etiquette
High attention to detail and accuracy
Proficient in Microsoft Excel (sorting, filtering, formulas, lookups)
Ability to follow structured processes and work independently
Strong problem-solving skills, especially in logistics or delivery issues
Experience with NetSuite (ERP) is an advantage
Qualities we value
Reliable and highly organised
Customer-focused with a proactive attitude
Clear communicator and strong team player
Able to take ownership and follow tasks through to completion
Benefits:
Company pension
Remote working
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