Customer Service Representatives
Employer: Capita
Location: This is a remote role
Working hours: 37.5 hours per week, Monday to Friday, with shift patterns between the core hours of 8.30am to 6pm
Salary: £24,043.50 per annum
Closing date: December 26, 2025
-
Capita Pensions Solutions are looking for Customer Service Representatives to join our established team and on a permanent basis.
Our Pensions team deal with incoming calls from a wide range of members and their beneficiaries regarding their pension. You will be part of a specialist and knowledgeable team supporting with various pension enquiries. You will get involved in a wide variety of calls, it’s never a boring day here!
This is a remote role working 37.5 hours per week, Monday to Friday, with shift patterns between the core hours of 8.30am to 6pm, there’s no evenings or weekends, for a salary of £24,043.50.
Start date will be 23rd February 2026.
If you’re the type of person who loves to support others, have worked with AWS, plus you have call centre experience - then this could be the ideal role for you!
**Please note this role may be working on an account that is expected to transfer to a new provider under TUPE in May 2026. Please only apply if you are comfortable with thisJob title:
Customer Service Representatives
Job Description:
What you’ll be doing:
Taking a high volume of inbound calls from a wide range of members and their beneficiaries
After your in-depth training period you will be able to handle a wide range of queries within agreed service levels.
Working in your team, you’ll be supported and encouraged by your Team Manager to develop your skills within a fast paced environment.
Your training will be virtual and very comprehensive to ensure you are fully equipped with the skills and knowledge to be able to handle every call efficiently.
What we’re looking for (ALL ESSENTIAL AND MUST BE EVIDENT ON YOUR CV):
Proven call centre experience - working with AWS
Excellent telephone manner with the ability to display empathy and know how to build and maintain a strong rapport with members.
Great passion for customer service with the ability to resolve queries quickly and efficiently.
Excellent attention to detail, with the ability to prioritise and use your initiative.
Knowledge and experience of pensions (advantageous but NOT essential).
This role requires enhanced security clearance, the details of which are contained in the following link. One of the main factors is a minimum 5 years UK residency - please only apply if you have this.
What’s in it for you?
Starting salary £24,043.50 per annum
23 days' holiday (rising to 27) with the opportunity to buy additional days
Discounted insurance policies
Company matched pension
Life assurance
15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
Discounts on retails, socialising, health and wellbeing, travel and technology
And much more..
About Capita Pensions Solutions
Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications
Proof of right to work checks
Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed.
If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks.
If you don’t have a valid passport, or you opt out of the digital ID verification process: you’ll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.
Please note that you’ll need to complete your ID verification checks before you start your role with Capita. ID verification checks can be done by visiting one of the following Capita offices:
Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ
Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL
Arlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PA
Chester Road, Preston Brook, Runcorn, WA7 3QA
Tulketh Mill, Balcarres Road, Preston, PR2 2DY
India Mill, Bolton Road, Darwen, BB3 1AE
Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
This page may contain adverts for products and services tailored to those seeking homebased roles or already working remotely. These adverts help The Work From Home Hub source and share more job opportunities to our community. Support our mission - become a partner today.
