Customer Service Advisor
Employer: Adrian Flux
Location: 100% remote/home working roles are available throughout the UK
Working hours: 30-35 hours per week depending on your chosen work plan
Salary: Salaries start at £23,000 - £25,000 per annum
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This role involves dealing with mostly incoming telephone enquiries and offering customers a complete customer care package. It includes a wide range of subjects in connection with customers’ insurance, with an emphasis on helping customers with their policies.
Salary starts at: £23,000 – £25,000
Within the first 12 months, the starting salary could realistically increase by £5,000 with bonuses and overtime.
Once established in the role, annual earnings in excess of £30K are realistically achievable with salary, bonuses and voluntary paid overtime.
Bonuses: up to £350 per month subject to performance
Location:
There are 3 offices to choose from:
East Winch, PE32 1HN
North Lynn, PE30 2RB
Norwich, NR1 4GA
100% remote/home working roles, or a hybrid role between office and home working, are also available throughout the UK.
Requirements:
We are looking for people who enjoy working in a fast-paced environment and are comfortable doing so over the telephone. Applicants should be motivated, confident and reliable individuals who thrive on giving an extra mile for customers.
Successful applicants must also be customer-focused and able to work in a supportive, varied and dynamic team. Previous customer service experience is not required, but a confident and friendly telephone manner and excellent communication skills are essential.
The Role:
You duties will involve offering our customers a complete customer care package. You will deal with mostly incoming telephone enquiries covering a wide range of subjects in connection with our customers’ insurance. These may include providing quotations for motor, commercial and household insurance; renewing customers’ policies; discussions about outstanding payments or paperwork; processing changes customers may wish to make to their policies; cancellation requests and enquiries in general with customer enquiries. Successful candidates will receive full training; on our products, how best to meet our customers’ requirements and how to use our computer systems.
Opportunities to earn generous bonus payments by reaching performance related targets are also available.
Hours of Work: We pride ourselves on our flexible working benefits and the control it provides our staff. During the training process, you will work 32 hours per week, but once you have been confirmed on our flexible working hours, as outlined below.
Flexible Working Hours: We offer flexible working, enabling staff to create their own working pattern. Once training is complete, staff work either 30 or 35 hours a week depending upon their working pattern chosen.
Hours must be worked during open hours which are: Monday - Friday 9:00am to 5:30pm and Saturday 9:00am - 1:00pm. Saturday working is optional.
Career Opportunities: Adrian Flux Insurance is a rapidly growing business providing plenty of career opportunities for the right candidate.
If you’re hungry for progression and would like to move into management, Adrian Flux Insurance could be just the place for you.
Be part of a successful team and help drive the company forward..
Staff Benefits
Access to a market leading flexible working package that provides a great life balance
A working week that consists of only 30 or 35 hours
Holiday allowance is variable depending on the working pattern but up to five weeks’ holiday (plus Bank Holidays) is available
Private healthcare insurance for those who have been with the company for 12 months
The ability to select a personal pattern of working
Remote working options
A transparent monthly bonus system
Optional paid overtime can be chosen on a weekly basis
Full and extensive training provided
Excellent promotion prospects
Fantastic social events
Excellent facilities
Free parking (East Winch & North Lynn)
Subsidised canteen (East Winch Only)
Numerous competitions, activity week and fun days
Employee discounts which include gyms, restaurants and cinemas
Staff app to track hours, enter competitions, get mental health support and more
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