Contract Operations Coordinator
Employer: Healios
Location: Remote in the UK
Temporary: Fixed Term Contract (6 months)
Working hours: Full Time - 37.5 hours per week
Salary: £28,500
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United by our vision. Leading with empathy. Pioneers in curiosity.
Healios exists to bring exceptional healthcare to anyone, anytime, anywhere. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home.
Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services. You can find out more about us by clicking here!
Healios is all about helping families feel better and that includes our own families too, which is why we embrace diversity in all its forms and offer unparalleled flexibility for our employees. For more information on what it’s like to be a Healios employee, and our hiring processes, take a look at our Notion page.
“Great minds don’t think alike”
From our talented tech teams to our standout clinical expertise, we’re bringing great minds together to build more accessible services. The Contract Operations and Performance Coordinator will be a key member of the Operations Division, whose purpose is to support the delivery of all aspects of Contract Operations including performance monitoring, report creation and project work.
THE OPPORTUNITY
Reporting to the Contract Operations and Performance Manager, you will help us deliver excellence in all we do. As a member of the Contract Operations Team, your role will be varied depending on what is required, but is likely to include;
Working closely with Operations Executive to understand operational objectives and contribute towards their delivery
Gathering data and performance reporting to support key operational areas such as contract activity, utilisation, WIP, referrals, waiting lists, SOPs
Developing relationships with stakeholders to support a culture of performance and accountability
Assisting with aspects of customer mobilisation
Assisting with aspects of contract and referral monitoring
Providing administrative support including minuting, notetaking and calendar coordination
Providing administrative support with answering incoming customer queries and escalating to Operations Executive/Manager where appropriate
Using your skills and expertise to flexibly adapt and contribute towards the overall success and objectives of the business
This role will require a solution focused attitude, collaborative mindset and understanding that no task is too big (or small)
To be successful in this role, below is what we would need from you:
Planning, prioritisation, coordinating and organisation skills
Experience of assisting operational support and/or transformations
Ability to analyse and interpret data
Proficient with Excel/Sheets, Word/Docs and PowerPoint/Slides
Ability to communicate effectively, orally and in writing and creation of presentations
Desirable: use of BI Tools e.g. Tableau, Power BI, Sisense
Able to work under pressure to meet key performance indicators and organisational objectives
Have a professional home working environment.
Have a positive, approachable manor and a “can do” attitude.
Able to work under pressure to meet key performance indicators and organisational objectives
Have a professional home working environment.
Have a positive, approachable manor and a “can do” attitude.
Be able to work collaboratively as part of a team, being prepared to learn from and share with others.
WHAT'S IN IT FOR YOU
33 days holiday (including 3 days for the Christmas closure between Christmas and New Year plus Bank Holidays)
Birthday Leave
"Life Leave" - 2 days of extra leave to take when things you can't plan for happen
Enhanced family friendly policies including a phased return to work and receive full pay
Enhanced Contributory Pension Scheme
Work from anywhere policy
Free access to co-working spaces
Company laptop, monitor and keyboard, plus an allowance to purchase additional equipment
Fully personalised flexible benefits package including; Health Cash Plan, Life Assurance, EAP Service, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club!
ACCOMMODATIONS
We’re glad to accommodate candidates who need adjustments throughout the hiring process and we're always learning about different accessibility needs to ensure our hiring process is accessible for all candidates. We encourage you to be open about the adjustments you need so we can adapt our interview process. You can read more about Healios being an Inclusive Employer on our Notion Page!
DIVERSITY AND INCLUSION
“Do the right thing” is one of our core Healios values. And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do. Whether we’re developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve. By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today.
SAFER RECRUITMENT & PRE- EMPLOYMENT CHECKS
Healios ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation, We will do our absolute best to keep the people that we support, safe from harm. This starts with our recruitment processes.
As part of our pre-employment checks, all employees of Healios will be asked to have a Disclosure and Barring Service (DBS) check. Dependent on your role within the business, this will either be an Enhanced or Basic. A Protecting Vulnerable Groups (PVG) check will be required. You will also be asked to provide two professional references as a minimum.
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