Community Volunteering Manager
Employer: Make-A-Wish
Location: Reading with Hybrid working. Candidates need to be comfortable travelling to Make-A-Wish office at least once per month at their own expense.
Working hours: Full-time, permanent
Salary: £36,954 per annum
Closing date: 16/09/2025
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Location: Reading with Hybrid working
Candidates need to be comfortable travelling to Make-A-Wish office at least once per month at their own expense.
Contract: Full-time, permanent
Closing Date: 16th September 2025, 12:00 PM
We may close this role sooner if we receive a significant number of applications.
Core Purpose:
As part of the Community & Volunteering team, you’ll lead the involvement of volunteers and post-wish families, one of our most inspiring, engaged, and valued audiences in income-generating products and events, from challenge events and community fundraising to payroll giving, campaigns, and our lottery.
You’ll manage the full volunteer journey for Income & Engagement events from recruitment and onboarding through to briefing and event-day delivery ensuring exceptional support for fundraising activities, including our flagship balls and owned events.
Working closely with the Income & Engagement team, you’ll connect people with opportunities that match their interests and potential, supporting income growth and deeper, long-term engagement. You’ll also support the delivery of the Wish It On alumni programme and contribute to the community referral partner strategy, helping to build lasting pathways for post-wish families and volunteers to stay involved beyond the wish.
To see the full job description please scroll down to the bottom of the page.Key Responsibilities
Lead the end-to-end recruitment, matching, and onboarding of volunteers to power a diverse range of income-generating events — from flagship national campaigns to local community activations.
Partner with the Income & Engagement team to scope and define volunteer resource requirements, aligning support with campaign objectives and audience needs.
Serve as the on-the-ground volunteer lead at key events, delivering confident, compassionate guidance to ensure smooth, impactful delivery.
Design and deliver high-quality volunteer briefings and resources that inspire, inform, and equip volunteers to create magical moments for participants and families.
Develop and maintain clear, accessible volunteer role descriptions, training materials, and operational protocols tailored to each event’s scale and format.
Coordinate complex volunteer logistics — including travel, accommodation, safeguarding, and accessibility — to create a seamless and inclusive experience for every volunteer.
Champion the value of volunteer contributions by evidencing their impact on income generation, supporter experience, and mission delivery.
Monitor and evaluate volunteer engagement and performance using qualitative feedback and data insights, refining recruitment and stewardship strategies to grow a motivated, mission-aligned volunteer community.
Essential Criteria:
Equivalent experience and knowledge acquired in the relevant fields minimum of an NVQ 3 (e.g. volunteer management, community engagement, events, fundraising, or nonprofit leadership).
Significant experience working with volunteers in both fundraising and community contexts, including recruitment, training, and stewardship.
A strong understanding of the value volunteers bring to income generation and event delivery.
Experience acting as a volunteer lead at events or large-scale campaigns.
Proven experience in volunteer management, including onboarding and ongoing support.
Experience supporting income-generating or public-facing events, ideally within the charity or non-profit sector.
Understanding of community fundraising and volunteer-led income generation.
Knowledge of safeguarding, risk management, and best practices in volunteer engagement.
Experience working cross-functionally with internal teams and external stakeholders.
Experience developing and delivering volunteer training or induction programmes.
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