Community Officer

Employer: Mental Health Innovations

Location: Remote in the UK

Working hours: Full time, 40 hours per week (inclusive of a daily 1 hour lunch break).This role works on a shift rota that includes evenings and weekends, so flexible availability is required

Salary: £26,500 per annum 

Closing date: 31st December 2025

• Job description

  Job Summary
  To be responsible for the day-to-day delivery of The Mix’s online communities, establishing a fun, inclusive and supportive space for young people

  Key Responsibilities 
  Community engagement and development

  • Deliver the day-to-day activities on The Mix’s online community including supporting young volunteers, creating, and scheduling content, moderation, facilitating peer support and responding to direct messages across all platforms

  • Supervise and moderate community events such as group chats, live Q&As and Youth  Voice activities

  • Ensure a positive culture of peer support is embedded within the community through thoughtful content planning, conflict resolution and volunteer empowerment

  • Work collaboratively with our content team and partner organisations to deliver a high-quality service

  • To be focused on the continuous development of The Mix’s community by attending training events, being aware of best practice within the sector and cascading learning to staff, volunteers and community members

  • To involve community members in the design and evaluation of the community and using this to adapt and amend practices to deliver the best community experience for all

  • To be first point of contact for both community members and volunteers, including oversight of direct messages, community inboxes and moderator check-in spaces

  • Volunteering engagement and development

  • Work with the senior engagement and training officer to encourage young people in the community into voluntary roles, to assist with training and take the lead on supporting them in their voluntary roles

  • To monitor and give feedback to volunteers about their contribution to ensure a high-quality service, continuous volunteer development and a positive volunteering experience

  • Any other duties as required.

  Person Specification

  Essential Criteria 

  • Excellent active listening skills: including the ability to listen, reflect and empathise with vulnerable young people and the ability to communicate this through written forms

  • Strong interest and passion for supporting, empowering, and developing young people

  • Strong interest in working digitally to empower young people

  • Experience managing social media accounts across a wide range of channels including Instagram, TikTok, Twitter and YouTube

  • Experience of working in a fast-paced environment with the ability to prioritise your own workload and to manage with competing tasks

  • A passion for working in partnership young people and involving them in your work

  • A commitment to advocating for young people’s voice and ideas with a drive to support and create opportunities for them to have ownership of spaces that they use

  • Excellent organisation and administration skills with high attention to detail

  • Excellent written and oral communication skills

  Desirable Criteria  

  • Experience of working in online communities and using online moderation tools

  • Experience in group facilitation and training

  • Experience of recruiting, managing, engaging and retaining volunteers

  • Understanding of the legal issues affecting online communities

  • Experience of using photo-editing software for content creation

  • Experience of working within safeguarding frameworks

  • Good technical knowledge ideally including at least a basic knowledge of HTML

  • Knowledge of email marketing and social media analytics, and how to analyse and evaluate this data for reporting and to build on best practice

  This role is subject to eligibility to work in the UK, plus satisfactory background and reference checks. 

  We understand that AI is increasingly part of everyday life, and you might choose to use it when putting together your application. While AI can be a helpful tool, we ask that anything you submit reflects your own skills, experiences, and perspective. We value authenticity and integrity, and we want to see what you uniquely bring to our team and why our mission resonates with you personally. 

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