Community Manager
Employer: Our Time Charity
Location: Remote (UK-based, with regular travel to partner local authorities and events)
Working hours: 4 Days a Week
Salary: £35,000 pro rata (£28,000 actual)
Closing date: Midnight, Sunday 5th July
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Our Community Manager will be responsible for building, nurturing, and strengthening the communities surrounding Our Time’s work. Working across the charity, the postholder will develop relationships with licensed KidsTime partners, ambassadors, families, professionals and communities connected to Our Time, ensuring that those voices and experiences are heard, valued and reflected throughout the organisation.
The Community Manager will act as a bridge between Our Time and the communities it serves, gathering insights, stories, and feedback, supporting collaboration, and helping to ensure that lived experience remains at the heart of service development, communications, fundraising, and advocacy.
The role will involve regular travel across the UK to visit workshops, meet partners and ambassadors, attend events and strengthen relationships with communities connected to Our Time.
Key responsibilities
1. Community Building and Engagement
▪ Develop and maintain strong relationships with individuals, organisations and communities connected to Our Time.
▪ Build a sense of belonging and connection across the Our Time community.
▪ Support opportunities for collaboration, peer support and shared learning.
▪ Identify opportunities to deepen engagement and participation across the Our Time community.
▪ Represent Our Time at meetings, conferences, workshops and events across the UK.
2. Ambassadors and Lived Experience
▪ Lead the development and coordination of the Our Time Ambassador Network.
▪ Recruit, onboard and support ambassadors from a diverse range of backgrounds and experiences.
▪ Organise and facilitate ambassador meetings, communications and engagement activities.
▪ Maintain regular contact with ambassadors and support their ongoing involvement with the charity.
▪ Create opportunities for ambassadors to contribute to campaigns, events, fundraising, awareness raising and service development activities.
▪ Ensure lived experience remains central to the work of Our Time.
▪ Support ambassadors to share their experiences safely and meaningfully.
3. Stories, Impact, and Insight
▪ Gather stories, testimonials and case studies from children, young people, families, facilitators, ambassadors and partner organisations.
▪ Build relationships with licensed partners and facilitators to understand and document the impact of Our Time’s work within their communities.
▪ Capture and amplify lived experience to demonstrate the difference Our Time makes to children, families and communities.
▪ Identify emerging themes, learning and opportunities from across the Our Time community.
▪ Work with colleagues to ensure stories and insights are used effectively within communications, fundraising, evaluation, advocacy and reporting.
▪ Support the collection and analysis of impact and evaluation data across Our Time’s programmes.
▪ Act as the voice of the community within Our Time, ensuring that the experiences and perspectives of children, families, ambassadors and partners help shape organisational learning and decision-making.
4. KidsTime Network and Partner Support
▪ Support the development and growth of the KidsTime Workshops network across the UK and internationally.
▪ Build and maintain strong relationships with licensed delivery partners and workshop teams.
▪ Act as a first point of contact for KidsTime Workshop-related enquiries.
▪ Coordinate and support the KidsTime Community of Practice.
▪ Facilitate opportunities for peer learning, collaboration and sharing of best practice across the network.
▪ Support the development manager and operations director with the onboarding of new licensed partners.
▪ Coordinate licence administration, renewals and associated documentation.
▪ Support quality assurance activities and the continuous improvement of the KidsTime model.
▪ Ensure programme resources, guidance and information remain accurate and up to date.
5. Representation and Community Presence
▪ Represent Our Time at workshops, community events, conferences and sector gatherings across the UK.
▪ Visit licensed Kids Time Workshops and other Our Time activities to strengthen relationships and understand local impact.
▪ Meet with facilitators, ambassadors, families and community members to better understand the experiences of those connected to Our Time.
▪ Act as an ambassador for the charity and its values in all interactions.
▪ Share learning and insights gathered from communities with colleagues across the organisation.
▪ Undertake regular travel throughout the UK as required by the role.
Person specification
Essential Experience and Skills:
▪ Experience of building and maintaining relationships remotely and in person.
▪ Experience of listening to, gathering and representing the views and experiences of others.
▪ Experience of engaging with a wide range of people, communities or stakeholders.
▪ Excellent communication and interpersonal skills.
▪ Experience of coordinating projects, programmes, networks or events.
▪ Experience of gathering and communicating stories, feedback, impact or learning.
▪ Strong organisational skills and ability to manage multiple priorities.
▪ Ability to work independently and use initiative.
▪ Ability to facilitate meetings, discussions or group activities.
▪ Good IT skills, including Microsoft Office and online communication platforms.
▪ Willingness to travel regularly across the UK, including occasional overnight stays.
Desirable Experience and Skills:
▪ Experience of community engagement, community development or community management.
▪ Experience of working with ambassadors, volunteers or people with lived experience.
▪ Experience of impact measurement, evaluation or reporting.
▪ Experience of working in the charity, health, education or family support sectors.
▪ Knowledge of parental mental illness and its impact on children and families.
▪ Experience of facilitating networks, communities of practice or peer support groups.
Values and Approach
We are looking for someone who aligns with Our Time’s mission and values: collaborative, solutions-focused, and motivated to improve outcomes for children and families. You will bring warmth, professionalism and credibility to relationships, and be motivated by the difference
Our Time makes to children and families.
As a small organisation, we value initiative, sound judgement and personal responsibility. In return, you will be part of a supportive, friendly team where your expertise and ideas are genuinely valued.
We are fully remote and meet in person approximately 2–3 times per year at UK locations accessible by public transport.
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