Recruitment Agency: QA Ltd
Location: This fully remote apprenticeship
Working hours: full-time or part-time
Salary: £20,000 per annum
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Looking to start a career in technology? This fully remote apprenticeship gives you the opportunity to earn while you learn, gain a nationally recognised qualification, and support one of the UK's largest NHS digital transformation programmes.
Join a team helping NHS organisations adopt modern digital tools that will improve workforce services for NHS employees across England and Wales.
About your role
Infosys is seeking motivated individuals to join its Level 3 Cloud Support Specialist Apprenticeship Programme, delivered with QA Ltd. This fully remote opportunity is ideal for those starting a career in IT, returning to work, or changing industries.
As part of a major NHS digital transformation programme, you will provide first line user support, help drive technology adoption, and work with stakeholders to ensure a positive user experience. Alongside hands-on experience supporting cloud technologies in live NHS environments, you will receive structured training, work on real-world projects, and learn from industry experts as part of a dedicated apprenticeship cohort.
What you'll gain
A nationally recognised Level 3 Cloud Support Specialist Apprenticeship qualification
Hands-on experience supporting large-scale digital transformation programmes
Exposure to leading cloud technologies including Microsoft Azure, Oracle Cloud Infrastructure, and Oracle Fusion HCM
Dedicated support from mentors, managers, and apprenticeship coaches throughout the programme
Development of key technical, customer service, communication, and problem-solving skills
Experience working within a global technology organisation
Potential opportunities for progression into Cloud Support, Service Desk, Technical Support, Infrastructure, or Application Support roles upon successful completion
Throughout the programme, you will be supported by dedicated course leaders, managers, and mentors who will help you develop both your technical and professional skills.
What you will be doing
Building relationships with NHS users, programme teams, and delivery partners to help them use new technology
Learning how major organisations use cloud technology to deliver digital services, gaining hands-on experience with industry-leading platforms including Microsoft Azure and Oracle technologies
Using AI productivity tools such as Microsoft Copilot to improve efficiency, automate routine tasks, create summaries, analyse information, generate content drafts, and support day-to-day project activities
Helping users during implementation and transition via face-to-face, phone, email, and virtual channels
Supporting user account administration, password resets, and access management using Microsoft 365 and Entra ID
Capturing user feedback and identify recurring issues, trends, and improvement opportunities
We recognise that talent comes from many different backgrounds. Whether technology has been a long-term passion or you're just beginning to explore a digital career, we'd love to hear from you.
What we're looking for
Genuine interest in technology and IT
Keenness to learn and develop new skills
Strong attention to detail and a problem-solving mindset
Good communication and customer service skills
Team players who enjoy helping others
Required qualifications
It is desirable, but not essential, that candidates have:
At least five GCSEs at Grade 4/C or above, including:
English and Maths GCSEs at Grade 3/D or above.
What you'll be getting
A nationally recognised qualification
Structured training and development opportunities
Dedicated mentoring and coaching
Experience working on a major NHS transformation programme
Access to global technology expertise
Clear progression opportunities into permanent technology roles
Annual leave entitlement
Volunteer opportunities
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