Clinical Case Coordinator
Employer: StreetVet
Location: Remote, with some UK travel
Working hours: 37.5 work week
Salary: £30,000 – £32,000, based on experience
Closing date: 23:59 on Monday 25th May 2026.
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Key responsibilities
Responsible for the efficient and cost-effective management of day to day clinical case coordination operations.
Work closely with the operations team to actively monitor Salesforce cases.
Oversee and monitor case progress.
Maintaining accurate clinical records on the patient management platform Provet.
Requesting history from vet practices.
Point of contact for external stakeholders (veterinary practices, boarding kennels, taxi firms, dog wardens) who are providing services.
Identify and make recommendations for improvements to Provet and case management as required.
Follow the StreetVet clinical protocols and ensure external stakeholders are working within recommended practice guidelines.
Propose and support efficiency improvements.
Negotiate estimates with regard to the supply of veterinary services relating to the general administration of StreetVet, ensuring value for money.
Updating the directory of supporting partner practices in Salesforce.
General Responsibilities
Safeguard the assets and reputation of StreetVet in all external communications.
Recognise and accept responsibility for own personal development.
Fully participate in the appraisal system and personal development planning process on a regular basis.
Comply with StreetVet’s standards of information governance, data security and protection, and documented systems and procedures.
Work within the policy framework of StreetVet including code of conduct, maintaining confidentiality and safeguarding.
To carry out any other duties as directed by the Senior Leadership Team in support of the charity’s aims.
Adhere to finance procedures and ensure that records of expenditure are maintained accordingly.
Show a commitment to equal opportunities and working with diversity in all aspects of work.
What we are looking for
Belief and commitment to the StreetVet Vision, Mission and Values.
Veterinary nursing or veterinary background Experience of managing successful relationships with colleagues,
volunteers and external partners and confident in providing advice and guidance to others around policy, procedure and good practice.
Demonstrable experience of working successfully as part of a cross disciplinary team, whilst also being able to work on own initiative.
Demonstrable ability to communicate effectively when addressing a variety of audiences in person, on the phone and via email.
Demonstrable ability to work in a fast-paced environment.
Knowledge of and ability to comply with safeguarding procedures.
IT literate and able to maintain and develop effective administration.
Excellent organisational skills, including the ability to manage a high volume workload and manage conflicting priorities.
Significant experience of showing empathy and demonstrating resilience under pressure and dealing with at risk people and animals.
Recognition and compliance with equality and diversity in the workplace.
This is a remote working role, you will need to have an appropriate home office set up and be willing to travel to outreaches and events within the UK as required
Benefits
25 days of annual leave (pro rota) plus Bank Holidays. Increases by 1 day for every 3 years of service, up to 3 additional days.
Access to Reward Hub for a wide range of discounts from retailers instore and online.
Access to Blue Light discount card.
Up to £1000 each year towards CPD and training of your choice, along with the 35 hours of CPD offered to our volunteers.
Access to free training via the Battersea Academy.
Annual team away days for team training and bonding.
Time Off in Lieu offered when staff occasionally have to work evenings or weekends.
Enhanced sickness policy.
Optional health care plan
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