Client Support Specialist
Employer: Care ADHD
Location: Work remotely in the UK or Hybrid with office days in Canary Wharf
Working hours: Full-time
Salary: £28,000 GBP – £34,000 GBP (Annum)
Closing date: 30th July
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✨Join Us at The Centre for ADHD Research and Excellence: Shaping the Future of Accessible Healthcare✨
At CARE ADHD, we’re revolutionising private healthcare by making ADHD assessments and treatment more affordable and accessible to those who need it. Our client-centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence. We embrace an innovative mindset, encouraging rapid learning and adaptation through our ‘fail fast’ ethos. With ambitious plans to become the largest ADHD service provider outside the NHS within the next five years, we are committed to pushing boundaries and fostering innovation.
💫What we are looking for?
Every patient who comes to CARE ADHD is looking for answers, support and reassurance. As a Client Support Specialist, you’ll play a vital role in making sure they receive all three.
This is far more than a traditional customer service role. You’ll become a trusted guide throughout a patient’s ADHD journey, helping them navigate assessments, treatment and the questions that arise along the way.
Working closely with our clinical and operational teams, you’ll solve problems, coordinate patient pathways and make sure every interaction is handled with empathy, accuracy and care. No two days are the same, so we’re looking for someone who enjoys variety, thrives in a fast-moving environment and genuinely cares about making a difference.
😎What You’ll Be Doing:
Acting as the first point of contact for adult patients via email, phone and live chat.
Supporting patients through every stage of their ADHD pathway, from assessment through to treatment and beyond.
Managing a varied workload across multiple inboxes, ensuring patients receive timely and accurate responses.
Working closely with clinicians and operational teams to resolve complex patient queries.
Identifying potential risks, safeguarding concerns or clinical issues and escalating these appropriately.
Investigating problems thoroughly before providing clear, patient-friendly solutions.
Supporting patients with appointments, reports, prescriptions and pathway queries.
Accurately updating patient records across multiple internal systems.
Following established processes whilst recognising opportunities to improve them.
Helping identify recurring themes or issues and contributing ideas that improve both patient experience and operational efficiency.
Working collaboratively with colleagues across Customer Support, Referrals, Bookings, Governance and Clinical Operations.
To thrive in this role you’ll need to:
Previous experience in customer support, healthcare administration or another fast-paced service environment.
Excellent written communication skills with the ability to explain complex information simply and empathetically.
Strong organisational skills and the ability to prioritise effectively when managing multiple competing tasks.
High levels of attention to detail and confidence working accurately across several systems simultaneously.
Excellent problem-solving skills and the confidence to investigate issues independently before escalating where appropriate.
A calm, professional approach when supporting vulnerable or distressed patients.
Confidence learning new technology and adapting to changing processes.
A genuine passion for delivering exceptional customer service and improving patient experiences.
The ability to work independently whilst remaining a collaborative team player.
Bonus points if you have experience with:
Healthcare or mental health services
Remote customer support
CRM or case management systems
Working in a regulated environment
Continuous improvement or process improvement initiatives
What We Value
Care is at the heart of who we are – in how we support patients, and in how we treat each other as colleagues. We believe the way we show up for each other is just as important as what we do. Skills matter, but it’s our mindset, behaviours and willingness to learn, adapt and improve that protect the supportive culture we’ve built, and help us thrive together. We value:
Kindness – treating colleagues, partners, and everyone we support, with respect and care.
Transparency – being open and honest so that trust can grow.
Reflection – pausing to learn from experience and improve together.
Growth mindset – always welcoming feedback and challenges as opportunities to develop.
Accountability – taking ownership of our actions and outcomes, not to assign blame, but to learn, adapt, improve, and move forward.
Solution-seeking – focusing on constructive ways forward, even when things are tough.
Collaboration – sharing ideas, supporting one another, and celebrating collective success.
🙏🏻What You Can Expect from Us
Competitive salary
Work remotely in the UK or Hybrid with office days in Canary Wharf
33 days holiday (including UK public holidays)
Team get-togethers
A paid day off on your birthday
Office equipment when you join
Pension contribution
Be part of one of the UK’s most ambitious HealthTech start-ups
🗓️Our Hiring Process
We aim to make our hiring process as streamlined as possible.
What to Expect
🚀 Applications close on 30th July
📩 We’ll aim to contact shortlisted candidates by 31st July
💻 Initial Microsoft Teams calls with our Talent Acquisition Team will take place on 4th August, the perfect chance for us to get to know each other more.
👥 Interviews will be held on 6th and 7th August with our CS Team Leads
🩵Apply with Confidence
Studies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you’re a great fit but don’t meet every single requirement, we encourage you to apply!
At Care ADHD, we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.
Company Overview
At CARE ADHD, we’re revolutionising private healthcare by making ADHD assessments and treatment more affordable and accessible to those who need it. Our client-centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence. We embrace an innovative mindset, encouraging rapid learning and adaptation through our ‘fail fast’ ethos. With ambitious plans to become the largest ADHD service provider outside the NHS within the next five years, we are committed to pushing boundaries and fostering innovation.
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