Client Services Administrator
Employer: e.surv Chartered Surveyors
Location: This role is fully remote.
Working hours: The vacancy is full time.
Salary: Not listed
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The opportunity
Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.
We're part of the LSL Property Services PLC Group, which includes household names Your Move and Reeds Rains, as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.
We currently have a vacancy for Client Services Administrator within Central operations.
The Client Services Administrators will make sure excellent customer care, and communication, ensuring client service turnaround and quality requirements are met on all occasions. To provide an efficient, effective and professional telephone service to all customers and achieve operational excellence in all aspects of activities, processes and procedures undertaken. This requires a high degree of accuracy and attention to detail in processing the varying queries that are received.Strong telephony experience is a must for the role.
Your main responsibilities will include:
To answer all incoming customer enquiries and provide information as requested.
Ensure messages are accurately relayed to the appropriate person promptly.
Chase outstanding queries and jobs.
By co-operation, all team tasks are completed
Make outbound calls within agreed service Level requirements.
Monitor and update case exceptions
Actively manage the client pipeline
Support team members with customer enquiries.
Ensure company Data Protection policy and security processes are adhered to.
To provide support to all colleagues to ensure the objectives of e.surv and LSL Group are met.
Promote e.surv in all written and oral communications.
Ensure all customer expectations are met. A customer is defined as anyone who requires a service, a response or information.
Ensure company policies are adhered to at all times
Knowledge, qualifications and expertise
Work planning and organisational skills.
Excellent communication skills, both written and verbal
Attention to detail
Ability to work under your own guidance and plan your own time
Excellent communication skills
Ability to challenge processes where improvement has been identified
IT skills (including Microsoft Excel, Word and Outlook and internal systems).
This role is fully remote.
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