Caseworker- Multicrime
Employer: Victim Support
Location: All members of our team are home working, based in the UK, supporting victims of crime virtually (on screen or by phone) throughout England and Wales.
Working hours: 37.5 Hours per week
Salary: £27,752.00 per annum
Closing date: 05/06/2026
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Victim Support are looking for a Multi Crime Caseworker to join the National Resilience Team, working 37.5 hours a week. All members of our team are home working, based in the UK, supporting victims of crime virtually (on screen or by phone) throughout England and Wales. We work remotely alongside local Victim Support teams to help them deliver high quality services and to meet demand.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we’d love to hear from you…
Area of Business
Operations
Location or Function
National Resilience Team
Full time/Part time
Full time
Hours per week
37.5
Work schedule
Monday to Friday 9am to 5pm
Basic Salary
£27,752.00 per annum
Allowances
Home Working
Contract type
Permanent
DBS required?
Enhanced
Police vetting required?
No
Closing Date
05/06/2026
Ref No
6744
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
Flexible Working Options: Including hybrid working.
Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
Birthday Leave: An extra day off for your birthday.
Pension Plan: 5% employer contribution.
Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
Wellbeing Support: Employee assistance programme and wellbeing support.
Inclusive Networks: Access to EDI networks and colleague cafes.
Sustainable Travel: Cycle to work scheme and season ticket loans.
Career Development: Ongoing training and support with opportunities for career progression.
About the role:
As a Multi Crime Caseworker you will:
be the first point of contact for clients from the area, or contract to which you have been allocated
carry a caseload of clients within each allocated area as directed
maintain case management records, developing personal support plans, and referring clients on, as required
work with colleagues in local teams, and as part of a national team, to ensure that all outcomes and KPI measures are met
You will need:
strong personal resilience, self-motivation and flexibility to work virtually with different teams, as deployed to do so
an understanding of the impact of crime on victims
experience of working with clients to achieve outcomes, based on needs and risk assessments
knowledge and understanding of the requirement for confidentiality and safe working practices
effective verbal and written communication skills
the ability to work from home effectively, both on your own and as part of a team
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
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