Casework Manager
Employer: Teach First
Location: Agile working - days in the office are not mandated
Working hours: Full time
Salary: £42,237.00 per annum
Closing date: 26 Oct 2025
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To build a fair education for all, we need to unlock the potential in all children – not just some. Together, we’re making it happen. Every day, our work takes us closer to a better future. But we need to do more. It’s a big challenge – and we need your help to take it on.
As Casework Manager, you’ll play a critical role within the Regulatory and Legal team. You’ll be responsible for enabling managers and teams to navigate sensitive and often complex employee relations and organisational casework across the charity. In this role you’ll ensure that all casework is managed with compassion, professionalism, and in line with legal, best practice and charity values.
You’ll also champion inclusive practice, working collaboratively to help to embed equity, diversity, and inclusion throughout all casework. By monitoring trends and outcomes, you will also contribute to continuous case management improvement and the development of EDI best practice across the charity.Do you have demonstrable experience in managing complex and sensitive casework with empathy, professionalism and strong organisational skills to maintain accurate records and comprehensive case notes?
Do you have experience in assessing risk in the context of case work, including de-escalating cases and ensuring compliance with employment law and best practice standards?
Do you have excellent communications skills that can provide advice and translate complex information into accessible language for a range of audiences?
Do you take a coaching-led approach to your casework and have an ability to develop and deliver training on sensitive and complex issues?
Are you committed to developing inclusive guidance, language and decision-making frameworks with a strong commitment to inclusion in all aspects of your work?
Do you take a data informed approach and analyse data to identify and manage casework trends to support learning across organisations?
Yes to the above? Then we want to hear from you. You might be our next Casework Manager!
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