Business Support Administrator (Birmingham and/or Hatton)
Employer: Canal & Rivers Trust
Location: Home working, one day a week in our local hubs in Birmingham and/or Hatton.
Working hours: Full time
Salary: £25,163
Closing date: Tuesday, 27 January 2026 at 00:59
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About the Trust
We're one of the UK’s biggest charities and we care for 2,000 miles of canals, rivers, docks and reservoirs because we believe life is better by water. We're looking for people who support our cause and want to make a difference for future generations. Could this be you?
Along with our waterways we also manage museums, archives and the country's third largest collection of historic buildings, as well as the nature and wildlife that calls our canals home. All of this enables us to provide wellbeing opportunities for millions of people each year.
Internal job title: Business Support Administrator
The Business Support Administrator supports the delivery of volunteering across the Trust by supporting a number of national systems and processes, supporting the National Volunteering Team (NVT) to ensure its effective working. The role holder will provide support to the business using technical knowledge of systems, processes, financial and legal requirements, ensuring the Trust operates safely and efficiently while complying with defined standards. Delivering excellent customer service to both internal colleagues and volunteers as well as those interested in volunteering is essential.
Location: Home working, one day a week in our local hubs in Birmingham and/or Hatton.
About the role
Key accountabilities:
National Volunteering Team Support
Support the NVT and IT team to development, maintenance and review of the systems and processes within Assemble and SugarCRM, supporting colleagues and volunteers across the Trust in using these.
Take administrative lead on Volunteering pages within Navigate, working with the NVT to ensure that content and design is relevant and accessible to users.
Support the planning of and administer our national volunteering awards including our awards in partnership with the Marsh Charitable Trust and our milestone gifts (mugs and badges).
Take administrative lead on Assemble / News for our volunteers, working with NVT’s Systems Specialist, Assemble Dev Team and web teams on its development and ongoing management.
Take administrative lead on Navigate intranet resources for our managers of volunteers, working with NVT and web teams on its development and ongoing management.
Produce content both directly and with support / input from other teams for the Trust’s website and social media.
Data processing: monitor data quality in Assemble and SugarCRM, data cleansing directly and/or flagging up issues with the IT team; pull data through reports for NVT and other teams‘ activities for sending material (e.g. surveys) to Trust Volunteers and Partner Organisations.
Develop influential internal communication media, interactive, visual and print. This includes supporting the wider NVT to deliver effective and consistent safety advice by ensuring Navigate and Assemble is managed to be an effective and authorative source of H&S information and guidance.
Coordinate the compilation of national newsletters to active volunteers and potential volunteers.
General Volunteering Business Support
Act as contact for day to day second line volunteers enquiries which OpenContact cannot cover and manage the general volunteer inbox on a day to day basis. The latter is support for potential volunteers, existing volunteers and colleagues managing volunteers.
Support training delivery through bookings for trainers and delegates.
Carry out planned audits of the data in Assemble and SugarCRM to support the NVT in monitoring performance and compliance.
General Business Support
Provide any other administrative support to the team as required including coordinating meeting plans, effective filing of resources, support procurement, create purchase orders, note taking and recording of meetings.
Manage volunteers to deliver any of the above activities.
About you
Technical:
GCSE-level education with equivalent administrative qualification or substantial experience in an administrative function.
Proven experience of administration.
Experience of working with or as a volunteer(s).
Some budget management experience would be preferred.
Computer literate, including knowledge of appropriate Windows software and excellent working knowledge of SharePoint, SAP and SugarCRM (or similar).
General:
Confident communicator with organisational and planning skills.
Ability to demonstrate good numeracy and presentation skills.
Work on own initiative to improve relevant business processes.
Able to demonstrate excellent customer service skills and experience.
We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.
What we offer
In addition to your salary £25,163, we also offer a competitive contributory DC Pension scheme arrangement, and numerous other employee benefits, including several salary sacrifice benefits we are also open to flexible working arrangements. These include:
Competitive contributory DC Pension scheme arrangement, where we will double your contribution to a maximum of 10%.
25 days paid holiday (plus paid Bank Holidays), increasing to 30 days after 5 years.
Free access to specialist counselling on a range of issues, e.g. health, financial, well-being and domestic matters.
Access to a range of employee benefits including store discounts, boating holiday discounts and holiday purchase scheme.
2 days paid volunteering leave per annum, allowing you to volunteer for a local community project etc.
Free fishing facilities across our canal network.
Our values
We care passionately for our waterways, and as importantly, for those who look after and use them. We are committed to building a diverse and inclusive workforce where everyone can thrive. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.
We want everyone to have the opportunity to perform at their best during our recruitment process. If you require any reasonable adjustments - whether for a disability, neurodiversity, or health condition - please let us know what you need and how we can support you. We’ll work with you to make any necessary changes.
All of our jobs can be considered on a part time flexible or job share basis.
We operate a Guaranteed Interview Scheme for disabled applicants who meet the minimum criteria for the role. You are considered disabled under the Equality Act 2010 if you have a physical or mental impairment that has a substantial and long-term negative effect on your ability to carry out normal day-to-day activities. We recognise not everyone who is classified as disabled under the Equality Act personally identifies this way, or with this definition of disability. Please do not let this discourage you from applying under the scheme.
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