Business Analyst - Microsoft Dynamics 365 CRM
Employer: Stroke Association
Location: Home-based, Nationwide UK. However, occasional travel will be required as part of this role
Working hours: 35 hours per week
Salary: Circa £45,000 per annum
Closing date: 10 May 2026
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We’re looking for a collaborative and motivated individual to join our Digital, Technology & Data Services team as a Microsoft Dynamics 365 CRM Business Analyst.
Initially reporting to the Associate Director for Knowledge and Insight, the Business Analyst will support the development and ongoing improvement of the organisation’s Microsoft Dynamics 365 CRM platform. The role will analyse and translate business needs into clear, well-structured technical requirements, helping to deliver Microsoft Dynamics 365 CRM improvements that enhance customer services, strengthen engagement and improve operational efficiency.
The role acts as a key bridge between operational teams and technical delivery colleagues, ensuring changes are driven by genuine organisational needs, aligned with strategic priorities, and designed to deliver sustainable long‑term value.
Key responsibilities will include:
Working with stakeholders across the organisation to understand business processes, user needs and priorities
Analysing, documenting and translating business requirements into clear functional specifications for Microsoft Dynamics 365 CRM development
Collaborating closely with Digital, Technology & Data Services colleagues to support the delivery of Microsoft Dynamics 365 CRM enhancements
Ensuring Microsoft Dynamics 365 CRM developments align with organisational strategy and deliver measurable business benefits
Supporting continuous improvement of the Microsoft Dynamics 365 CRM platform, championing usability, efficiency and best practice
You will:
Have experience or a proven track record of working as a Business Analyst on CRM systems, ideally Microsoft Dynamics 365.
Have strong skills in requirements gathering, analysis and documentation
Be confident working collaboratively with both technical and non‑technical stakeholders
Have experience translating operational needs into effective technical solutions
Be organised, analytical and focused on delivering long‑term value for the organisation
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
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