Administration Manager
Employer: College of Policing
Location: Remote working (anywhere in the UK), this post can be based at our sites in either Ryton-on-Dunsmore (CV8 3EN) or Durham (DL15 8DS). Homeworking and Hybrid working opportunities can also be discussed prior to you taking up your post.
Working hours: Full time
Salary: £35,074
Closing date: Thursday 5th March 2026
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This post can be based at our sites in either Ryton-on-Dunsmore (CV8 3EN) or Durham (DL15 8DS). Homeworking and Hybrid working opportunities can also be discussed prior to you taking up your post.
This post is open to applicants who can meet the College’s nationality, UK residency and vetting requirements.
About us:
Our mission is: Leadership, Standards, Performance. This guides our work with individuals, forces, and policing partners towards our vision. We exist to support police officers, police staff and volunteers to deliver the best service to the public. Only through high quality leadership, consistent standards and continual performance improvement can everyone in policing reach their full potential. Our mission guides our work with individual, forces and partners towards our vision.
Although we are a relatively small organisation, our work has a big reach. We are uniquely placed to work both with national policing organisations and local forces to support frontline officers, staff and volunteers in their day-to-day roles.
We offer a supportive and inclusive environment for people to thrive. Our extensive flexible-working policy, employee wellbeing support, family friendly policies, employers’ network for equality and inclusion membership (ENEI silver award winners), and status as a disability confident leader means everyone can bring their whole self to work.
Additional Information:
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
Due to our status as Public Servants, we are not eligible to participate in the Civil Service transfer process. Therefore, while successful candidates can transfer in on their existing terms and conditions, any subsequent transfer out of the College to the Civil Service cannot be guaranteed on existing terms and conditions, and new starter/modernised terms may apply.
The College embraces diversity and promotes equal opportunities. As such, we comply with the Disability Confident Scheme (DCS) and apply the minimum selection criteria at sift stage of the recruitment process.
Our vetting
If you are successful at interview, you will be required to undertake pre-employment security checks. You will be sent a security questionnaire which must be accessed within 24 hours.
Please note, these checks can take up to 10 weeks. You will only be offered a start date after the checks have been completed. If the outcome of these checks is not satisfactory, your recommendation for employment will be withdrawn.
Job description
We’re looking for an inspiring and organised leader to take charge of our Administration Team and ensure the delivery of proactive, high‑quality administrative support. You will oversee day‑to‑day operations, develop a high‑performing team, and take action where performance needs improvement.
The role involves planning and allocating workloads effectively, anticipating challenges, and ensuring resources are used efficiently. You will build strong working relationships with stakeholders, understand their needs and ensure the right support is in place while upholding organisational policies.
You’ll contribute to improving and implementing effective administrative processes across a wide range of services and locations, identifying opportunities for greater efficiency and reliability.
The role also includes resolving service issues, monitoring risks, and ensuring systems remain adaptable to business needs. You will provide accurate management information and performance data to support decision‑making, and ensure all activity complies with data protection, information security, and corporate policies.
Person specification
Some of your responsibilities will include:
Lead, direct and develop a professional, agile multidisciplinary administration team
Foster a culture of continuous improvement, innovation and sharing of knowledge to improve efficiency, raise productivity and enhance customer service
Identify, manage and resolve problems, risks and issues withing the domain of Operations.
To be successful in this role you’ll need:
Effective management and deployment of resources ensuring business needs are achieved
Continuous review and development of systems and processes to ensure they remain fit for purpose and efficient
Forge good relations and manage the interdependencies between administration and stakeholders, monitoring customer satisfaction in order to safeguard high standards of service provision
Please see the attached job description which contains full details of the role.
Behaviours
We'll assess you against these behaviours during the selection process:
Communicating and Influencing
Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
Experience in the production and analysis of statistics and management information.
Ability to prioritise own and the work of others to ensure deadlines are met.
Ability to work in a pressurised environment dealing with a range of tasks simultaneously.
Benefits
Alongside your salary of £35,074, College of Policing contributes £10,160 towards you being a member of the Civil Service Defined Benefit Pension scheme.
College staff have Public Servant status. As a Public Servant, you are eligible to join the Civil Service Defined Benefit Pension Scheme.
The College is a great place to work. We're passionate about our people and offer a wide range of benefits, including (but not limited to):
Defined benefit pension scheme with an average employer contribution of 28.97%
Up to 31.5 days holiday (this is in addition to 8 public holidays and 1 privilege day)
Continued professional development and structured career paths
Enhanced maternity, paternity and adoption leave
Flexi-time (for certain grades)
Benenden Healthcare
National Dental Plan
Discounts for on-line shopping
Free employee support line
Interest free season ticket loans
Rewards and recognition scheme
Learning and development tailored to your role.
An environment with flexible working options.
A culture encouraging inclusion and diversity.
We also have a number of thriving staff networks that provide the opportunity for advice, support and to drive change. A place to get your voice heard, share experiences and challenge our working practices to ensure equality of opportunity for all.
For more information about our benefits and staff networks, visit What we offer as an employer , College of Policing
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
This post is open to applicants who can meet the College’s nationality, UK residency and vetting requirements.
This post can be based at our sites in either Ryton-on-Dunsmore (CV8 3EN) or Durham (DL15 8DS). Homeworking and Hybrid working opportunities can also be discussed prior to you taking up your post.
Vacancy reference: 7076
Anticipated interview dates: Week Commencing 23rd March 2026
Internal applicants who are at risk of redundancy or in need of redeployment and pass the recruitment process, will be given priority over other applicants.
An initial sift based on the lead Technical skill “Ability to work in a pressurised environment dealing with a range of tasks simultaneously” may be held if a large number of applications are received. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.
The closing date for this vacancy is Thursday 5th March 2026, we reserve the right to close this vacancy early if a high volume of applications is received.
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