Beneficiary Services Lead
Employer: Police Care UK
Location: Flexible location - with occasional travel to Woking
Working hours: Full time
Salary: Up to £57,500 depending on experience
Closing date: 16-05-2026
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About Police Care UK
Police Care UK is the national, independent charity supporting serving and veteran members of the police community, and their families, when they’ve been physically or psychologically harmed through policing.
Demand for our services has grown by more than 400% in the last decade. This reflects the increasing impact of trauma in modern policing – from major incidents and serious violence to cumulative and vicarious trauma. We understand that harm doesn’t end with a shift, and that families are often affected too.
We’ve evolved from a traditional benevolent fund into a sector‑leading organisation delivering evidence‑informed support, trauma‑focused recovery services and practical prevention programmes across UK policing. Our work is grounded in compassion, clarity and evidence, and we’re fiercely independent so we can focus on what people really need.
Our vision is simple: a future where every member of the police community has access to the care and support they need, and nobody faces the impact of harm alone. Based in Woking and working nationally, we’re committed to strengthening the people behind the force – and we’re looking for those who want to be a part of that work.
Role Purpose
This role provides leadership for beneficiary support programs and holds responsibility for driving the delivery of non-clinical services for beneficiaries. Working closely with internal teams and external partners the postholder will support the creation, implementation, and continuous improvement of beneficiary services and oversee contractual arrangements with contractors and suppliers.
Key Responsibilities
Oversee day-to-day operations of beneficiary support programs.
Coordinate cross-functional teams.
Foster collaboration across departments.
Ensure services meet organisational standards.
Manage relationships with external providers.
Monitor KPIs, feedback, and outcomes.
Ensure compliance with accessibility, GDPR, and cybersecurity.
Identify opportunities for service and product improvement.
Align programs with organisational priorities.
Support transformation and innovation.
Lead and support beneficiary services staff.
Provide training and development.
Conduct performance reviews.
Maintain strong stakeholder relationships.
Represent Police Care UK externally.
Implement and maintain quality assurance standards.
Review and update procedures.
Support investigation of complaints and incidents.
Monitor and manage service-related risks.
Maintain documentation for audit purposes.
Contribute to research and evidence-based initiatives.
Support integration of findings into practice.
Person Specification
Essential
Recent experience in policing or similar public service.
Experience in service development.
Strong project management capability.
Excellent communication and stakeholder engagement.
Knowledge of co-production and GDPR.
Ability to work independently and collaboratively.
Team leadership experience.
Strong IT skills.
Desirable
Experience in learning and development.
Familiarity with digital platforms.
Experience in the charity sector.
Knowledge of database or case‑management systems.
Strong presentation and writing skills.
Why work with us
You’ll be joining a forward-thinking, committed and values driven team making a real difference to the people who keep our communities safe. We offer:
Enhanced wellbeing support
Pension scheme with up to 8% employer contributions
Development opportunities
A 35-hour working week
A supportive, collaborative culture
The chance to make a meaningful impact on the lives of police officers, staff, volunteers, and their families
How to Apply: Please submit your CV and a detailed cover letter explaining why you’re the right fit for this role. Applications are assessed on a rolling basis, so please apply as soon as you are able.
Limitations
This job description is neither exclusive nor exhaustive. The duties and responsibilities may vary from time to time in the light of changing circumstances in consultation with the jobholder. The jobholder will be required to work within the rules and regulations of the Charity and accept the authority of the Chief Executive, who has the discretion to delegate authority to the jobholder and to withdraw it.Equal Opportunities Policy
The Charity is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. The Charity is committed to providing equal opportunities in employment, and we will not unlawfully discriminate against job applicants, employees of the Charity, volunteers, workers, or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins) religion or belief, sex or sexual orientation.
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