Arrears Executive
Employer: Target
Location: Fully Remote, UK
Working hours: 37.5 Hours Per Week - 7.5 hour shift Monday - Friday between 8am and 8pm - 1 in 3 Saturdays (9am - 2pm)
Salary: Starting salary of £26,000 per annum, with a quality related bonus of up to £250 per quarter
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At Target Group, we’re driven by more than deadlines—we’re driven by the opportunity to make a meaningful difference. As a leading player in BPO Financial Services and Technology, we’re constantly evolving, innovating, and finding new ways to support our customers when they need it most.
We’re looking for compassionate and proactive Arrears Executives to join our team and help guide customers through periods of financial difficulty. If you’re motivated by helping others and want to be part of a business that values collaboration, growth, and real impact, we’d love to hear from you.
What You’ll Be Doing
As an Arrears Executive, you’ll be a reassuring voice for customers who are navigating challenging financial situations. Day to day, you will:
Speak with customers undergoing the debt recovery process—listening carefully, showing empathy, and helping ease their concerns
Carry out income and expenditure assessments to understand affordability and establish sustainable repayment plans
Use your judgement to signpost customers to external support organisations such as Citizens Advice or charitable debt services
Requirements
What We’re Looking For
We’re searching for someone who brings not just skills, but heart:
A people person who is friendly, approachable, and committed to delivering outstanding customer service
Someone who genuinely cares about helping customers and making a positive difference
A team player who thrives in a supportive, collaborative environment
Naturally proactive, curious, and solution‑focused
Experience in an Arrears or Collections role
Previous experience supporting vulnerable customers in a regulated environment
Benefits
Why Target Group?
You’ll be joining a vibrant team that celebrates ideas, innovation, and shared success.
We also offer industry leading benefits to our colleagues…
Starting salary of £26,000 per annum, with a quality related bonus of up to £250 per quarter
30 days holiday entitlement plus bank holidays (That’s right – 30 days from Day 1)
Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases
Company Paid Private Medical Insurance (benefit in kind)
Group Life Assurance
Group Income Protection
Discretionary Annual Pay Review
Discretionary Annual Bonus Scheme
Loyal Service Scheme
Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program
Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
Recognition Scheme
Free Mortgage Advice and Support
Wisdom Wellbeing, your go to for wellbeing resources and solutions
Everest Funeral Concierge
Free Bereavement and Probate Advice and Support
Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
Paid eye tests and employer contribution towards spectacles specifically for VDU use.
You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free!
Technology Buying Scheme
Discounted Gym Memberships
Taste Card / Coffee Club Membership
Charitable Payroll Giving
Cycle to work Scheme (Salary Sacrifice)
If you’re looking for a role where you can grow your skills, support meaningful customer outcomes, and be part of a forward‑thinking organisation – your journey starts here.
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