Advice Line Call Coordinator

Employer: Chest Heart and Stroke Scotland (CHSS)

Location: Home-Based

Working hours: 16.5 hours per week

Salary: £23,000 Pro Rata  

Closing date: Fri, 13 Feb 2026

• Job description

  Our vision is to help shape a Scotland where people with our conditions can live their lives well. Full lives, with the right support, at the right time, and in the right place.

  By joining Chest Heart and Stroke Scotland (CHSS) as an Advice Line Call Coordinator, you can be the difference between people just surviving and really living.

  You will be part of Scotland’s leading charity providing support to people with chest, heart and stroke conditions to live life to the full again. The Advice Line service is a free and confidential helpline that supports people living with our conditions to ensure that no life is half lived.

  The Advice Line Call Coordinator will develop a team of volunteers who will respond to incoming phone calls/e-mails/text messages and direct service users to the appropriate people/team within CHSS and be responsible for administration duties related to the Advice Line.

  We are seeking an enthusiastic individual with good communication skills, experience working in a health/social care setting and a basic understanding of medical terminology.

  Experience of recruiting and line managing volunteers is desirable.

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