Advice and Information Officer
Employer: Rethink Mental Illness
Location: Homebased
Working hours: Full time, 35 hours per week
Salary: £26,457 per annum
Closing date: 04/09/2025
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Your role
We are looking for an experienced and passionate Advice and Information Officer to work as part of our Advice and Information Team.
Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.
The Rethink Mental Illness Advice and Information Service exists to create an improved quality of life for all those severely affected by mental illness. The service is national, supporting people across England.
The team deliver in depth, holistic advice on a range of issues including the Mental Health Act, social care, welfare benefits and medication. The team also write and review our information resources; over 100 factsheets and webpages accredited with the Patient Information Standard (PIF).
We provide advice and information via our helpline, e-mail and webchat and our clients include people living with a mental illness as well as their carers, friends, and relatives.
The service provides a central role within the charity working closely with colleagues in Fundraising, Communications and Campaigns, and Policy to offer expert input. Beyond the positive impact we have for those individuals we support directly; our overreaching aim is to use the knowledge and experience gained from advice work to improve mental health policies and practices in the longer term so we can improve the lives of all people affected by mental illness.
How you will make a difference
I will improve the quality of life for individuals affected by severe mental illness by:
Providing accurate, empathetic, non-judgemental, holistic advice by phone, webchat and occasional letter and e-mail.
Reviewing and producing written information for our website and partnership working on a wide range of mental health topics such as treatment and care, the Mental Health Act, the Equality Act, the Care Act, medication, welfare benefits, and carers’ rights.
I empower, encourage and equip people affected by mental illness to make proactive steps to resolve issues that are most important to them by:
Actively listening to their concerns, ensuring they feel heard and understood.
Enhancing their understanding of their situation and available options.
Increasing their awareness of their rights.
Offering advice, support and resources available to them.
Helping them to action plan.
I will work with the following people and teams:
The Advice and Information Team (RAIS) consisting of: The Head of Advice and Information, RAIS Service manager, Information Lead, Team Leader, Volunteer & Community Engagement Lead, Advice & Information officers and RAIS volunteers.
Other Rethink Mental Illness and Mental Health UK teams as needed e.g. Policy & Practice, Equity, Diversity, Inclusion & Involvement, Communications, National Programmes, Operations.
Interview are due to take place between 8th Sept – 19th Sept
Diversity, Equity, Inclusion
Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here.
If you have any questions about the position, please contact - recruitment@rethink.org
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