Adult Team Manager
Employer: Child Bereavement UK
Location: Remote with occasional travel UK-wide for meetings and events as required
Working hours: 35 hours per week
Salary: £43,500
Closing date: 9th July 2026 at midnight
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As part of the Clinical Services leadership team, the Adult Team Manager provides operational oversight, line management, and clinical leadership to a multidisciplinary team delivering bereavement support to adults after the death of a child. The post holder ensures the delivery of safe, high-quality, and evidence-informed therapeutic support that is in line with organisational standards and clinical governance frameworks. They maintain a small caseload to ensure continued practice relevance and lead by example through high quality therapeutic work. The role balances hands-on leadership with operational management, contributing to service development, outcome measurement and quality improvement under the direction of the Head of Clinical Services.
Main Responsibilities
Operational and Team Management
Oversee the daily operations of the adult bereavement service, ensuring effective coordination, delivery, and monitoring of therapeutic interventions
Provide regular line management to counsellors and practitioners, supporting professional growth, wellbeing, and accountability
Contribute to the safe and effective clinical triage of all referrals, informed by individualised needs, evidence-based practice and ensuring decisions align with clinical governance, safeguarding and risk, and recognised best practice standards
Support in the allocation and management of team caseloads, ensuring referrals are prioritised and distributed appropriately to meet clinical need
Monitor team performance, service activity, and adherence to quality standards and policies
Support recruitment, induction, and development of new team members, modelling the organisation’s values and culture
Foster a supportive, cohesive team culture driven by compassion, accountability and inclusion
Work collaboratively with the Head of Clinical Services to identify service gaps, pressures, risks, and staffing needs, proposing solutions and adjustments as required
Clinical Leadership
Provide clinical leadership and guidance to ensure the delivery of high-quality, evidence-informed interventions
Maintain a personal caseload of complex cases, modelling best practice and demonstrating clinical credibility
Lead group peer supervision sessions and promote an environment of continual learning and professional growth
Support risk assessment, management, and escalation processes, ensuring that safeguarding and ethical practice are consistently applied
Offer consultation and advice to bereavement specialists, counsellors, volunteers on complex bereavement and trauma presentations
Ensure staff receive appropriate clinical supervision in accordance with organisational guidelines
Service Delivery and Quality
Oversee consistent delivery of individual, couple, group, and workshop bereavement support in line with agreed frameworks
Ensure effective use of outcome measures and client feedback to assess impact, promote clinical reflection, and inform continuous improvement
Contribute to the monitoring and auditing of service quality
Contribute to the development and implementation of new models of care, services, resources, and practice improvement initiatives
Support compliance with relevant legislation, safeguarding standards, and regulatory frameworks
Communication and Relationships
Communicate effectively and sensitively within the organisation and with external professionals, including health and mental health services such as CMHTs and GPs
Convey complex and emotionally sensitive information with clarity, empathy, and professionalism
Manage interactions with individuals or groups who may be distressed or emotionally impacted by information shared
Develop and maintain strong, positive working relationships with colleagues and peers to promote effective teamwork and collaboration
Model organisational values and behaviours, demonstrating respect, compassion, and integrity in all communication and relationships
Knowledge, Training and Experience
Undertake therapeutic assessments and interventions with adults in line with evidence-based and best practice approaches
Complete comprehensive assessments, including risk assessments, and determine appropriate levels of intervention and response
Ensure all practice meets professional standards and complies with relevant codes of conduct and national guidance
Maintain up-to-date knowledge of current research, evidence-based practice, and developments in bereavement and trauma-informed care
Engage in continuous professional development and maintain an active professional portfolio in line with professional body requirements
Demonstrate knowledge and compliance with organisational policies, procedures, and safeguarding legislation, including Safeguarding Children and Adults and the Mental Capacity Act
Provide guidance, supervision, and support to volunteers individually or in groups as required
Analytical and Judgement Skills
Apply sound professional judgment and analytical skills to assess needs, plan interventions, and evaluate outcomes in accordance with best-practice frameworks
Participate actively in team meetings to plan, review, and evaluate care strategies and approaches
Ensure the accurate and timely recording of data and information to support monitoring, evaluation, and service development
Contribute to the collection, analysis and reporting of outcome measures to support quality assurance, demonstrate
All Staff
Contribute to the vision and mission of Child Bereavement UK; whilst embedding the values into your daily work activities.
Promote equality of opportunity and diversity in accordance with Child Bereavement UK policy.
Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).
Work to objectives, targets and work plans agreed with your line manager.
Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
Take an active part in the Quarterly review process and participate in training agreed with your line manager.
Recognise and champion the lived experience of children and young people with bereavement within your work.
Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Child Bereavement UK policy.
Person Specification
Education/Professional Qualification
Essential
MA/MSc or Postgraduate Degree (minimum Level 6 or equivalent) in Counselling, Psychotherapy, Arts Therapy
Registration with a professional body (ie. HCPC, UKCP, BACP, BAAT, etc)
Evidence of continuing professional development
Training in safeguarding children and adults at risk (Level 3 minimum)
Desirable
Additional training in clinical leadership
Certificate/diploma in supervision
Dual qualification (social work and counselling/psychotherapy)
BACP accreditation or eligible for BACP accreditation
Skills and Experience
Essential
Strong clinical leadership skills with the ability to support, motivate and develop others
A strong understanding and knowledge of relevant psychological theories, therapeutic interventions, and models of grief work for adults, especially those bereaved of a child
Able to make clear psychosocial assessments and managing complex emotional and mental health needs, risk, and safeguarding
Evidence of working in a psychological framework with adults who have experienced common mental health problems (ie. anxiety and depression)
Very strong assessment, formulation and planning skills within a therapeutic context
Experience of triaging cases based on evidence and clinical need with the ability to make sound clinical judgements and risk assessments
Significant experience of working therapeutically with adults who experience trauma and significant emotional distress
Experience of using outcome measures, feedback tools and data to evaluate effectiveness and impact of interventions
Ability to oversee operational delivery, managing clinical and management responsibilities
Experience of safeguarding decision-making and managing complex cases involving risk
Desirable
Experience in line management and clinical supervision within a therapeutic or mental health environment
Knowledge and Understanding
In-depth understanding of the psychological impact of bereavement, trauma, and loss following the death of a child
In-depth knowledge and understanding of relevant psychological theories, therapeutic interventions, and models of grief work
Knowledge of therapeutic models and interventions relevant to adult trauma and grief
Strong understanding of risk assessment and management, safeguarding legislation and frameworks and ethics in practice
In-depth knowledge of evidence-based models of counselling and therapeutic interventions including creative and systemic approaches
Proven ability to design, deliver and adapt psychological assessments and therapeutic interventions effectively through digital platforms, maintaining therapeutic alliance, safety, and impact when working remotely with adults
Strong understanding of equality, diversity and inclusion relevant to bereavement and mental health
Knowledge of service outcomes, quality standards, and measurement systems
Benefits
28 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.
TOIL for our hours work.
Contributory pension scheme.
Company sick pay.
Employee Assistance Programme.
Life assurance.
Training loans.
Enhanced family friendly policies.
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