Administrator
Employer: IMG
Location: Fully remote working (with hybrid options available)
Working hours: 37.5 hours per week - Shifts between 13:00 – 23:00 (UK time)
Salary: £24,800 – £25,500
-
Are you passionate about delivering exceptional customer service and looking to build a career in international healthcare and insurance? We’re looking for a Policy Services Administrator to join our growing and supportive team.
This is a fantastic opportunity to work in a collaborative, remote-first environment where your development and progression are truly valued.
The Role
As a Policy Services Administrator, you’ll play a key role in delivering outstanding service to our members by supporting them with policy queries, amendments, and requests.
You’ll become an expert in our products, ensuring all changes are handled efficiently and accurately while keeping customers informed every step of the way.
Key Responsibilities
Manage policy amendments from request through to completion
Handle inbound customer calls, emails, and other communications
Process payments securely over the phone
Maintain accurate records in internal systems
Work to agreed service levels and minimise abandoned calls
Support shared mailboxes, responding within 2 business days
Collaborate with Policy Services and Claims teams
Assist with group enrolment changes and reporting (full training provided)
Contribute to wider administrative tasks and team projects
What We’re Looking For
Essential Skills
Strong customer service skills (phone and written)
Excellent attention to detail
Ability to prioritise workload and work independently
Confident communication skills
Proficiency in Microsoft Office
Adaptable, team-focused mindset
Desirable
Previous call centre experience
Previous administration experience
What We Offer
Fully remote working (with hybrid options available)
Structured training and ongoing development
A collaborative, inclusive, and supportive team environment
The opportunity to build a career within international healthcare and insurance
Bupa dental cover
Health Shield cash plan (optical, everyday healthcare and more)
Comprehensive travel insurance
Royal London pension scheme
Death in service benefit
Paid volunteer days
22 days annual leave plus 9 bank holidays (increasing to 30 days, pro rata)
Your birthday off
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
Join our Substack and get practical job‑search support including: weekly Q&A, 70+ guides, flexible income ideas, weekly calls, monthly camera‑confidence sessions, expert insights, and behind‑the‑scenes updates.
£5 per month, no long‑term commitment. Come, take what you need and leave whenever it stops helping.
This page may contain adverts for products and services tailored to those seeking homebased roles or already working remotely. These adverts help The Work From Home Hub source and share more job opportunities to our community. Support our mission - become a partner today.