Administrator/Client Services Executive

HybridFull TimePermanent
Written By Katrina Rutter

Employer: This role is working for two organisations Employees Matter and This Can Happen.

Location: Remote with fortnightly meetings in Central London

Working hours: Full time, flexible hours of 40 hours per week over 5 days

Salary: £26,000-£29,000 per annum, based on experience

  • Administrator / Client Services Executive

    This role is working for two organisations Employees Matter and This Can Happen.

    Location: Remote with fortnightly meetings in Central London

    Contract: Permanent, Full-time

    Reporting to: Director

    About This Can Happen www.thiscanhappenglobal.com

    https://www.linkedin.com/company/thiscanhappenglobal/

    Established in 2017, This Can Happen is a leading mental health and wellbeing organisation supporting employers to create healthier workplaces. We deliver high-quality programmes, webinars, events and bespoke sessions for our Partners, Members, and clients across the UK and internationally.

    About Employees Matter www.employeesmatter.co.uk

    https://www.linkedin.com/company/employees-matter/

    Established over 20 years ago, Employees Matter is a leading supplier of work-life balance

    seminars, webinars and workshops to large corporations across the UK.

    The Role

    We are looking for a highly organised and detail-driven Administrator to organise our webinars, programmes and events across our two organisations. This role is ideal for someone who enjoys working with others, managing processes and communications to ensure everything runs smoothly.

    You will play a central role in delivering support programmes, bespoke client sessions, webinars, roundtables, podcasts and conferences, working closely with internal teams, speakers, facilitators and clients.

    Key Responsibilities

     Coordinate end-to-end delivery of webinars, programmes and online events using Zoom and Teams

     Liaise with speakers and facilitators, managing briefs, booking forms, slides and approvals

     Manage event communications, registrations, reminders and tailored client emails

     Track attendance and engagement, maintaining accurate spreadsheets and client records

     Support bespoke client sessions, including scheduling, pre-event coordination and post-event follow-up

    Manage recordings, handouts and post-event communications

     Support larger events, conferences and awards, including guest management and logistics

     Maintain our central online files (sharepoint), excel spreadsheets and CRMs

     Provide general team and programme administration support

    About You

     Highly organised with excellent attention to detail

     Strong written communication skills

     Confident coordinating multiple projects at once

     Comfortable working independently in a remote environment

     Comfortable working with senior clients ensuring their needs are met

     Experienced in events, programmes, or coordination roles

     Confident using technology solutions such as CRMs, Outlook, Zoom, Teams, Excel, Word, PowerPoint.

     Confident with mail merges

    Why Join Us?

     Flexible and remote-friendly working

     Supportive, collaborative team culture

     Opportunity to play a key role in purpose-driven organisations

     Varied role with exposure to a wide range of clients and events

    Package

     Full time role

     25 days holiday per annum

     Pension

     £26,000-£29,000 per annum, based on experience

     Flexible hours of 40 hours per week over 5 days

    How to apply

    Please send a covering email, telling us of when you would be available to start and a copy of your cv to info@employeesmatter.co.uk

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About This Can Happen and Employees Matter

This Can Happen - A leading mental health and wellbeing organisation supporting employers to create healthier workplaces. We deliver high-quality programmes, webinars, events and bespoke sessions globally.

Employees Matter - A leading supplier of work-life balance seminars, webinars and workshops to large corporations across the UK.

Katrina Rutter
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