Administration Manager
Employer: BABCP
Location: The role will be home-based, with requirements to travel to meetings across the UK and Republic of Ireland to support the work of the branches and sigs as well as staff meetings
Working hours: Full-time, 37 hours, 5 days per week
Salary: £37,000 per annum
Closing date: midnight on Friday 12 June 2026
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Permanent Position
Salary: £37,000 per annum
Hours: Full-time, 37 hours, 5 days per week
The British Association for Behavioural & Cognitive Psychotherapies (BABCP) is the lead organisation for Cognitive Behavioural Therapy (CBT) in the UK and Ireland.
We are a growing organisation which aims to improve the mental health of people across the United Kingdom and the Republic of Ireland, through furthering research and good practice in CBT and related professions.
We have more than 27,000 members across the UK, Ireland and overseas, and a growing staff team, who work remotely.
We are looking for an experienced Administration Manager to join the operational leadership team to oversee and manage the administrative department and aspects ensuring consistent, efficient and high-quality service and support across membership, registration and accreditation.
Although a leader of the administration team, you will work collaboratively and pro-actively with other members of the operational leadership and other departments to contribute to a culture of continuous business improvement, while championing the values of BABCP.
The role will ensure that all processes align and where necessary meet external standards and best practice.
What you’ll be doing
Provide operational and transactional direction and oversight to all administrative functions linked to the provision of Membership, Registration and Accreditation Teams
Line manage Administrative Leads, providing leadership, professional development, performance management and operational work
Develop, implement and monitor Key Performance Indicators and service standards for Membership, Registration and Accreditation
Gather feedback and collaborate cross-departmentally with teams such as IT, Communications and Finance to optimise system functionality and support the end-to end membership journey
Develop, review and maintain administrative policies and procedures to ensure they remain up to date and fit for purpose for the system, staff and members
Manage complaints about customer service and aspects related to the administration of Membership, Accreditation and Registration, in consultation where appropriate with the Senior Staff Lead
Oversee and contribute to the maintenance of accurate records in CRM; carry out audits/spot checks on CRM records to ensure quality and consistency of data and manage outcomes and recommendations
Oversee all ‘membership’ related provision including but not limited to onboarding, renewals, payments, declarations, and lapsing and where necessary the smooth administration of the PSA Accredited CBT Register, Accreditation and Registration including applications, awards, re-accreditation and audit
Report and/or recommend service process improvements initiatives to the Head of Membership Services where effectiveness of service delivery is seen
Ensure staff training and development is in place to ensure staff are meeting service standards and legislation requirements
Provide operational and data reports for senior management, track progress against KPIs
Communicate and co-ordinate service development to ensure members have access to information about their membership, registration, accreditation
Oversee the management of member contact channels for the administration of membership, accreditation and registration, including email, phone and any other services available for members to contact and receive from BABCP
Oversee the coordination of support for the Senior Leadership Team in organising meetings, making notes, carrying out research tasks
What we’re looking for
At least A Level qualification or equivalent professional experience in related field (Business administration, management)
Proven experience of managing administrative services within healthcare, public, or membership sectors
Proven experience of supervising/line managing staff and teams
Experience of developing, implementing and monitoring service standards and or key performance indicators
Experience of using CRM systems to manage member/customer data, reporting and service delivery oversight
Experience of managing customer service issues or complaints and resolving them sensitively and effectively
Experience of developing and improving administrative functions and processes
Strong leadership and people management skills with the ability to motivate, support and develop teams
Confident working independently and collaboratively in a fast-paced environment
For further information on the role and its requirements, please refer to the full Job Description and Person Specification.
BABCP supports and promotes Equality, Diversity and Inclusion. We welcome applications from people of all backgrounds.
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