Account Manager – Specialist Provision
Employer: Unifrog
Location: Remote · UK - Work remotely or in our London or Edinburgh offices.
Working hours: Full time
Salary: Starting from £40,000 (GBP)
Closing date: 10:00am (BST) on Monday 13th July 2026
-
About this role
We are looking for an ambitious, thoughtful, and relationship-focused Account Manager to become Unifrog’s Specialist Provision expert within the Account Management team.
You will own a national portfolio of specialist provision partners, including:
Special schools
SEND schools and colleges
Pupil Referral Units (PRUs)
Alternative Provision (AP) settings
SEMH settings
Hospital schools
Other specialist education provisions
What you’ll do
You will take ownership of specialist provision partnerships following onboarding, leading renewals, long-term engagement, and helping partners maximise the value of Unifrog.
Help specialist provision partners succeed
Deliver ongoing training and support to school leaders and staff, helping partners to develop their use of Unifrog over time.
Help partners embed Unifrog effectively with students across different needs and learning profiles.
Build trusted, long-term relationships with partner schools and trusts.
Increase engagement, usage, and measurable impact across the portfolio.
Own renewals and retention across the specialist provision portfolio.
Demonstrate value and impact to support strong long-term partnership outcomes.
Identify barriers to engagement and proactively develop solutions.
Work collaboratively with Area Managers to ensure smooth handovers into long-term partnership management.
Build Unifrog’s specialist provision strategy
Gather insights from specialist provision partners and identify opportunities to improve how Unifrog supports these settings throughout the partner journey, using your findings to shape onboarding approaches, training, messaging, and best practice guidance.
Identify how specialist provisions can benefit from wider Unifrog developments, including primary resources and future tools.
Act as the voice of specialist provision within Unifrog, championing the needs of these partners and working with Product, Marketing, Content, and other teams to ensure they are reflected in future developments.
Become a trusted internal expert on the specialist provision landscape.
What we’re looking for
You’re likely to be great in this role if you:
Build trust quickly - you’re warm, credible, and able to form strong relationships with a wide range of stakeholders.
Commercially minded - you enjoy targets, spotting opportunities, and delivering measurable growth.
Strategic and proactive - you spot patterns, improve systems, and enjoy building better ways of working.
Excellent communicator - you can adapt your communication style to different audiences and explain ideas clearly.
Highly organised - you prioritise effectively, manage multiple priorities, and follow through consistently.
Care about equity in education - you’re motivated by improving outcomes for young people and widening access to opportunity.
Preferred experience
Experience in any of the following is desirable, but not essential:
Education partnerships or school-facing roles.
SEND / specialist education settings.
Sales or account management.
Customer success or relationship management.
Careers education/progression support.
Working together
You’ll be line managed by the Head of Account Management and work closely with colleagues across Sales, Account Management, Partner Success, Marketing, Product, and Content.
Because this is a new strategic role, you’ll have genuine influence over how Unifrog develops its approach to specialist provision partnerships.
Benefits
On our jobs page you’ll find a full list of the benefits we offer our team. Here’s a snapshot:
Mission focused
Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.
Great Place to Work certified
Recognised as a Best Workplace for Women, Development, and Wellbeing.
Be part of a growing company
Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
Grow individually
Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
Have impact
Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details
£40,000 per annum (Grade B), plus:
Unlimited commission, OTE of £45,000
Bonuses linked to strong performance against KPIs
Full-time.
Work remotely or in our London or Edinburgh offices with occasional opportunities to attend conferences, events, and team meet-ups.
28 days paid holiday per year (plus bank holidays).
Working hours are 9am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday.
Start date: as soon as possible (but no later than 1st September 2026).
We can only consider candidates who have the right to work in the UK.
Application process
Deadline: 10:00am (BST) on Monday 13th July 2026.
Stage 1: Application form (~1 hour) ✍️
Visit our website to upload your CV and complete the questions and tasks below.
Please note: We do not review CVs at this stage of the application process so please be as specific as possible about your experience.
i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)
ii. Tell us about a time when you had to build a relationship with someone when it was particularly challenging. What was your approach? (250 words)
Stage 2: Phone task (15 minutes) 📲
A short role play task over the phone. We will schedule these tasks throughout the application window.
Stage 3: Video call interview (1 hour) 🖥️
Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions).
Video interviews will take place w/c 20th July 2026.
Inclusion and diversity at Unifrog
How we communicate
Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
Embedded EDI
As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
Recruitment processes
To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
Whether you are looking to change careers, advance in your current role, navigate workplace challenges, or return to work after a break, I can give you expert guidance and practical strategies to help you achieve your goals.
Visit Victoria-Hopkins.com for more information
This page may contain adverts for products and services tailored to those seeking homebased roles or already working remotely. These adverts help The Work From Home Hub source and share more job opportunities to our community. Support our mission - become a partner today.