Customer Service Agent (Aylesbury)
Employer: Agria Pet Insurance
Location: We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. The start date for this role is Tuesday 5th May and you will be required to attend a two week full-time (9am - 5pm) in office induction when you start.
Working hours: This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. You will also be required to work 1 Saturday in 4, 9:00am-1:00pm.
Salary: £23,600 per annum
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The Role:
We’re looking for a Customer Service Advisor to join our busy team here at Agria Pet Insurance.
In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care.
Working to agreed service levels, you’ll be responsible for both inbound and outbound calls.
You’ll be an enthusiastic individual who is passionate about providing outstanding customer service and promoting our brand.
We have a hybrid approach to work and all attend the Aylesbury office every Wednesday.
The start date for this role is Tuesday 5th May and you will be required to attend a two week in office induction when you start.
You must be able to commit to these arrangements and start date in order to be considered for this role.
This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. You will also be required to work 1 Saturday in 4, 9:00am-1:00pm.
What you’ll be doing:
Answer all Customer and Claims incoming calls efficiently and professionally
Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications
Objection handling including; policy cancellations, premium increases, Claims decisions
Respond to customer enquiries appropriately, ensuring all documentation is professional and correct
Deal and attempt to resolve customer complaints
Record and maintain accurate policyholder information using the in-house computer systems
Maintain a thorough working knowledge of all policy terms and conditions
Ensure all company and departmental policies and procedures are adhered too at all times
What we’re looking for:
Previous experience of working in a customer service role within a contact centre environment
Effective questioning and listening skills.
Good organisational and interpersonal skills.
Ability to work under pressure and to tight deadlines.
Computer literate (MS Office) with keyboard skills.
Precise comprehension and ability to communicate clearly in both verbal and written form.
Ability to work to agreed performance targets.
Ability to work independently and as part of a team
Takes ownership by using Initiative and problem solving
Ability to cope well under pressure with determination and perseverance
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