Quality and Engagement Lead
Employer: Cilex
Location: Remote Working with Some In-Person Meetings
Working hours: Full time
Salary: £35,000
Closing date: March 18, 2026
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We are looking for a Quality and Engagement Lead who is responsible for leading the end-to-end quality and engagement process and activities for CILEX Education Partners, maintaining compliance with CILEX approval and quality assurance frameworks.
This is an excellent opportunity for a self-starter and confident communicator with a background in centre approvals, Centre Assessment Standard Scrutiny (CASS), IQA and/or EQA activities for a regulated awarding organisation.
The Role
Conduct CILEX approval and due diligence activities for the approval of new Education Partners reporting recommendations to the Senior Quality Manager.
Deliver onboarding activities for education partners in accordance with CILEX processes.
Review and update policies, procedures and guidance relevant to the approval and management of Education Partners
Monitor Education Partners’ adherence to policies, procedures, and qualification specifications in accordance with CILEX procedures.
Deliver the CASS strategy and conduct quality assurance reviews of education partners’ approved programmes to determine compliance with CILEX standards.
Maintain risk profiles for all education partners and implement risk mitigation actions to manage risk.
Provide guidance and training to Education Partners to support effective quality assurance and compliance with CILEX requirements.
Act as a key point of contact for Education Partners addressing queries across all Awarding Body products and services
Deliver education partner engagement activities in accordance with the engagement strategy.
Review and update Education Partner policies, procedures and processes to support continuous improvement.
Contract, train and monitor 3rd parties involved in internal and external quality assurance activities.
Collect, report and analyse data to support operational planning for Awarding Body qualification and assessment services.
Oversee the Education Partners Hub ensuring accurate and timeline updates
Conduct assessments of qualifications for exemption purposes
Monitor and chase outstanding payments
To undertake any other duties of a similar level and responsibility as may be required from time to time
What We’re Looking For
Essential
Educated to degree level or equivalent
Experience of centre accreditation, Centre Assessment Standards Scrutiny and quality assurance in a regulated awarding organisation
Desirable
Legal qualification at Level 6
IQA or EQA qualification
Experience of apprenticeship delivery or assessment
What We Can Offer
Remote working with in-person meetings throughout the year
Competitive pension scheme
Enhanced family friendly policies
Generous annual leave allowance
Health and wellbeing focussed organisation
Continuous development through our dedicated learning specialist
Who We Are
The Chartered Institute of Legal Executives (CILEX) is the professional association and governing body for over 21,000 Chartered Legal Executive Lawyers, other legal practitioners and paralegals. Our role is to enhance the role and standing of Chartered Legal Executives and all our members within the legal profession. CILEX
Our Purpose
To develop, support and inspire a highly skilled body of legal professionals and make the UK legal sector more efficient, more representative and better able to serve society. We do this by innovating to deliver:
Relevant high-quality training
Ongoing professional development
Advocacy for our members and the difference they can make
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