Telephone advisor
Employer: Energy Savings Trust
Location: Flexible within Wales. Home-based or blended working (home and office-based from our office in Cardiff).
Working hours: Full-time
Salary: £24,570 per annum
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Issue Date: 25 June 2025
Closing Date: 8 July 2025
Position Ref: RD 1383Location: Flexible within Wales. Home-based or blended working (home and office-based from our office in Cardiff).
Hours: Full-time
Salary: £24,570 per annum
Who we are
Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.
At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
Here are some of the benefits we offer:
25 days of annual leave plus bank holidays, with additional leave earned through length of service
Three extra days off over the Christmas period as a gesture of goodwill
A competitive pension scheme with generous employer contributions
Flexibility in our ways of working – work from home, in the office, or a mix of both, depending on your role
Two paid volunteering days per year – a chance to give back to the causes that matter most to you
Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work.
The team
Our Wales based advice centre delivers programmes for Welsh Government and service partners across the UK. Our team strive to achieve excellent quality results and advice to customers who require our support and guidance.
We bring a collaborative approach to the challenges our customers face whilst always bringing the knowledge, leadership, and expertise to deliver a zero-carbon society.
The role
If you have experience working in a call centre, proven ability of delivering high standards of customer service and are interested in energy saving initiatives, we want to hear from you!
We are looking for individuals to join our team who can work independently whilst working towards team targets. We’re looking for someone who has good IT skills, excellent telephone, written and customer care skills.
In this role you will ensure all enquiries are answered and accurately recorded within specified service levels and time scales. You will also be encouraging householders to take the next steps towards making energy efficient improvements to their home.
What you’ll do
Provide excellent customer service, exceeding the minimum standard of call quality required.
Ensure all enquiries are answered within specified service levels.
Ensure all enquiries are accurately recorded within specified timescales.
Provide timely and proactive follow-up information via telephone and via email.
What you’ll bring
A passion for customer excellence.
Excellent communication, listening and advice skills.
Attention to detail for data input and quality.
For more information, please see job description above.
Applications close 23.59, 8 July 2025. Interviews are intended to be held week commencing 14 July 2025.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Please click 'apply online' via our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered.
In your supporting statement please explain how you meet the essential areas in the job description. Applications submitted via email or without a supporting statement will not be considered.
Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone.
If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with recruitment@est.org.uk or call reception on +44 (0)20 7222 0101. We will do our very best to support you.
Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best.
We will be happy to discuss this and our blended working model at the interview stage with you.
Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.
Diversity and inclusion
Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.
We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the minimum criteria for a role. Find out more here.
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