Support Team Phone Executive
Employer: Moneybox
Location: This role is fully remote within the UK.
Working hours: Five days per week, Monday-Friday. Shifts are 9 am – 5:30 pm. Additional overtime hours are also available.
Salary: Not listed
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About Moneybox
At Moneybox, we’re helping people turn their money into something greater. We launched our award-winning app back in 2016, and made waves with our now famous round-ups feature, which helped thousands of people start investing with just their spare change. Fast forward to today, and we’ve brought saving, investing, home-buying, and retirement services together into one simple app. So people can reach their goals and build wealth with confidence, whatever their starting point. With a range of free tools, educational content, and award-winning customer support, we’re already helping hundreds of thousands of people all across the UK
Job brief
We’re looking for people to join our dedicated Phone Support team to specialise in providing exceptional phone based customer support and to ensure that Moneybox continues to be known for taking pride in supporting and delighting both existing and potential customers. We want to go above and beyond wherever we can and ensure that using the service is a great experience.
In the Moneybox Customer Support Team, we have different roles and responsibilities. Our team is made up of 40 Executives and 6 Team Leaders, we have Executives in the Sunrise Team role, the Support Team role and the Phone Team role.
This Phone Team role will suit you if you are passionate about providing exceptional customer service over the phone, and are comfortable taking calls consistently throughout your working day.
What you’ll do
Interact with current and potential customers primarily through our phone line.
Work with the wider Operations and Compliance team to ensure a great customer experience.
Understand how to interact with customers via email or chats where follow ups are required.
You’ll learn some of our key operational tasks, to help out our Pensions and Customer Operations teams on these where needed
Work within an energised and passionate team, sharing your knowledge and experiences.
Look for ways to go ‘above and beyond’ to make customers happy.
Who you are
Must have prior experience providing exceptional customer service over the phone, consistently throughout your working day.
Passionate about delivering exceptional customer experiences and building trust-based relationships.
Empathetic, proactive, and solution-oriented, always prioritising customer needs.
Strong communicator with the ability to convey complex information clearly and effectively.
Detail-oriented, adaptable, and committed to continuous improvement.
Collaborative and motivated by helping customers succeed and ensuring a seamless experience.
Working days: Five days per week, Monday to Friday. Shifts are 9am – 5:30pm.. Additional overtime hours are also available.
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Experience and skills
Excellent written and spoken English.
Ability to work well both individually and as part of a team.
Relevant work experience.
Good analytical and problem solving skills.
A ‘high-output do-er’ with a desire to work in a fast-paced, fast-changing scale up environment.
What’s in it for you?
Opportunity to join a fast-growing, award-winning and super ambitious startup
Work with a friendly team of highly motivated individuals
Be in an environment where you are listened to and can actually have an impact
Thriving collaborative and inclusive company culture
Competitive remuneration package
Opportunity to attend industry conferences and events
Gympass subscription
Private medical insurance
Personal L&D allowance
25 days holiday + bank holidays
Working days/hours
Five days per week, Monday-Friday.
Shifts are 9 am – 5:30 pm. Additional overtime hours are also available.
This role is fully remote within the UK.
Our Commitment to DE&I
At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential.
Visa Sponsorship:
At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.
Working Policy:
We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK.
Please read before you apply!
By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.
We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.
We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.
If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email: DPO@moneyboxapp.com
Your application will be subject to criminal record and adverse credit history checks (such as CCJs, IVAs and bankruptcy). As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know.
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