Pension Administrators
Employer: Capita
Location: Home based
Working hours: Monday to Friday, 37.5 hours per week
Salary: Not listed
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Capita Pension Solutions is looking for Pension Administrators to join our business. These are permanent opportunities where you’ll be involved in a wide range of administration tasks, working on detailed pension casework. If you have a background in pension administration and enjoy working in a detail-focused environment, this could be a great opportunity to take the next step in your career.
**Please note this role will be working on an account that is expected to transfer to a new provider under TUPE in October 2026. Please only apply if you are comfortable with thisJob title:
Pension Administrators
Job Description:
Working hours: Monday to Friday, 37.5 hours per week
Location: Home based
What you’ll be doing:
Working towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements, processing Change of Address, Name, Gone Aways, Outstanding premium letters and providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense Corrections and dealing with Multiple Exception reports.
Being available to answer member queries within the agreed SLA targets across multiple communication channels.
Adhering to Quality Management Systems and complying with regulations and policies from Capita and relevant regulatory bodies.
Taking ownership of personal and performance development, undertaking all relevant training courses, including mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability.
Identifying and reporting risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance department.
Providing support to members over the phone, both inbound and outbound, handling queries professionally and delivering a high standard of customer service.
What we’re looking for:
Proven experience in pension administration casework, with strong working knowledge of Defined Benefit (DB) pension schemes.
Experience performing and verifying manual pension calculations, ensuring accuracy and compliance.
Experience using Microsoft Excel for data management and administrative tasks.
Excellent numeracy and data‑entry skills, with a strong focus on accuracy, attention to detail, and a commitment to delivering work “right first time.”
Ability to work effectively under pressure, prioritise workload, and meet tight deadlines.
A collaborative team player with the ability to coach, support, and positively contribute to the wider team.
As part of the screening process, you may be required to complete a Maths and English assessment
About Capita Pensions Solutions
Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 450 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.
What’s in it for you?
Don’t forget, you’re part of a network of thousands of experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
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