Mental Health Money Navigator
Employer: Rethink Mental Illness
Location: Homebased
Working hours: Full time, 35 hours per week
Salary: £22,993.74 per annum
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Your role
We are looking for an experienced and passionate Mental Health Money Navigator to work as part of our Advice & Information Team.
Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.
You will be the first point of contact for clients and carers who have been referred to Mental Health and Money Advice, (MHMA), for support with their money and benefit needs. You will triage referrals providing:
Unregulated advice and support, (i.e. provide them with financial capability and simple benefits advice, including benefits and better off to work calculations)
Understand clients needs and refer them to specialist money advisers or benefit advisors for more complex and regulated advice
Signposting/referring to external organisations for further support with mental health needs
Signposting to other forms of money support when the person does not meet the requirements for support from MHMA.
You will also support the Mental Health Benefits and Energy Advisors with their casework, for example completing budgets sheets, arranging fuel and food bank vouchers, completing simple benefit applications.
How you will make a difference
The Mental Health and Money Advice Service is the first UK-wide service to address mental and financial health together. We aim to stop the spiral of debt and mental health issues by providing online information and advice and casework provided by telephone. The service launched in November 2017, commissioned by Mental Health UK and delivered by Rethink Mental Illness in England, Adferiad Recovery in Wales, ChangeMH in Scotland and Mindwise in Northern Ireland.
Diversity, Equity, Inclusion
Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here.
If you have any questions about the position, please contact - recruitment@rethink.org
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