Key Account Advisor
Employer: Cloud FM
Location: Fully remote, in person assessment day in Colchester as part of the recruitment process.
Working hours: Full time
Salary: £26,414.40 per annum
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About Cloudfm
We’re driven by our mission to transform the Facilities Management industry and create a more sustainable future. Our smart solutions and cutting-edge technology help our clients optimise building performance and minimise energy waste.
How do you fit in?
We’re looking for a confident and customer-focused Key Account Advisor to join our team on a maternity cover basis. This role is available as a secondment opportunity for internal candidates or a fixed-term contract for external applicants.
If you’re passionate about delivering outstanding client service and have experience in a client-facing role—ideally within Facilities Management—we’d love to hear from you.
What you’ll be doing
As a Key Account Advisor, you’ll play a vital role in maintaining the smooth day-to-day running of a key client account. You’ll be the first point of contact for any client queries, issues or escalations, working closely with both our clients and internal teams to ensure everything runs like clockwork.
Key Responsibilities
Build and maintain strong working relationships with key client contacts
Respond promptly and professionally to client queries and issues
Liaise with internal departments to ensure timely resolution of client concerns
Monitor the operational performance of the account and flag any issues
Maintain accurate, up-to-date records and client information
Support the Account Manager in producing reports and identifying improvements
Approve uplifts and follow up on overdue tasks
Attend operational meetings and site visits with the client
Support new user and site set-up on our systems
Contribute to client-related projects as required
What we’re looking for
Experience in a client-facing role
Knowledge of Facilities Management (preferred)
Why join us
This is a fantastic opportunity to develop your account management experience in a supportive and fast-paced environment. Whether you’re looking for a career step-up or a temporary change, this role offers valuable experience working with one of our key clients. We also offer a generous rewards package to help you make the most out of life, including:
Salary: £26,414.40 per annum
Remote working to help you achieve a balanced life.
25 days holiday increasing after 2 years’ service and an extra day on your birthday!
Health Cash Plan to look after your physical and mental health.
Enhanced Maternity, Adoption and Paternity pay
Wellbeing support, confidential helpline, and counselling
Retail cashback and discounts because who doesn’t love saving money?
Electric car and cycle to work schemes.
Life Insurance and Personal accident cover to give you peace of mind.
Important InformationWe will be holding an assessment day on Tuesday 2nd July 2025, which all shortlisted candidates will be invited to attend. Please ensure you're available on this date when applying. We are based in Colchester, Essex and our assessment days usually start at 10:00am until 3:00pm.
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