Director of IT Operations
Employer: Care Quality Commission
Location: Home-based, with travel to meetings as required
Working hours: Full time 37 hours per week
Salary: Executive Level 2 £95,000 - £113,625 per annum
Closing date: Monday 22 December 2025 at 11.59pm
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Director of IT Operations
Executive Level 2 - Executive Level 2 £95,000 - £113,625 per annum
Contracted Hours: Full time 37 hours per week
Contract Type: PermanentLocation: Home-based, with travel to meetings as required
Engagement Panel & Interview Dates: TBC
Closing date: Monday 22 December 2025 at 11.59pm
Make a difference
Every role at CQC contributes to our purpose of keeping people safe and improving care across the country. Our role in the CQC is personal – each of us, along with our friends, family and loved ones access care in some way shape or form. This is your opportunity to join us and help make care better.
This is a critical role for the CQC. As Director of IT Operations, you’ll lead the delivery of CQC’s digital and IT strategy, ensuring our systems are secure, reliable, and future-ready. We have been transparent about our recent technology challenges, so you’ll be joining the team at a pivotal time as we work together to improve our systems for our internal staff as well as health & care providers across the country.
If you’re an experienced, values based IT leader looking for a Director level role that gives a true sense of meaning and purpose, you’ve found it!
Picture this
In this role, you’ll work at the heart of CQC, influencing decisions at the highest level and driving innovation that impacts millions.In the last year as a Director of IT Operations you might have:
Delivered a major upgrade to CQC’s cloud infrastructure, improving resilience and security across the organisation.
Successfully led a complex programme to remove reliance on legacy systems, working with internal colleagues and external suppliers.
Led business continuity processes and deliver mitigating actions, advising the Executive team and board on appropriate actions.
Led a cross-directorate initiative to embed emerging technologies, enabling smarter ways of working and better outcomes for the public.
Mentored, coached and supported your team of deputy directors to develop their leadership and work collaboratively.
The role
You’ll play an important part in delivering our mission. In this role, you’ll:
Lead strategy: lead on the development and delivery of our IT strategy in relation to all aspects of IT infrastructure, hardware and IT operational services.
Oversee IT operations: Ensure robust management of infrastructure, service desk, and supplier relationships to keep systems secure and reliable.
Drive innovation: Champion and introduce new and emerging technologies that improve quality, productivity and minimise risk.
Show us
We’ll be looking for specific values, skills, knowledge and experience in your application form:
Values: A strong personal values base which aligns with our CQC Way values and commitments.
Proven leadership in IT transformation: Experience driving organisational change and delivering complex IT strategies in large, complex and regulated environments.
Operational excellence: Demonstrable ability to successfully take ownership of, and deliver high quality IT operational services.
Credibility and honed leadership skills: Experience working with senior leaders and stakeholders, driving the development and skills of team members with a supportive and motivational style.
Join us at CQC and grow your career in an organisation that values learning, collaboration, and meaning.
Compliance
To progress your application, you’ll need to provide evidence of your right to work in the UK. Without valid right to work you won’t be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check.
The Benefits
We offer a wide range of benefits, including:
Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
Training and development opportunities.
Wellbeing initiatives, such as gym discounts and meditation.
NHS pension scheme, with around 14% employer contribution.
Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!
Please see our benefits page for the full list.
Equity for all
We promote a workplace where fairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. See our ED&I page for more about this.
We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any:
Age
Sex
Gender identity or expression
Sexual orientation
Religion or belief
Ethnicity
Disability
Values and vision
We are guided by our core values, which shape our work and our culture.
Excellence – being a high-performing organisation.
Caring – treating everyone with dignity and respect.
Integrity – doing the right thing.
Teamwork – learning from each other to be the best we can.
We are a disability confident employer and a carer confident employer.A Note on AI
AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind:
AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience.
Spell-checking and condensing word counts are great ways to use AI effectively.
Do not copy and paste AI generated answers. These will not help you stand out; remember we want to hear about your skills and experience.
Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.
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