Customer Support Administrator
Employer: CareADHD
Location: Remote (UK)
Fixed term: 3-Month contract
Working hours: ⏱️ Full-time
Salary: 💷 £28,000 per annum
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Care ADHD is one of the UK’s fastest-growing providers of ADHD assessments and treatment. Our mission: to make ADHD care accessible, affordable, and high-quality.
We’re looking for a flexible and detail-oriented Customer Support Administrator to join us on a 3-month contract and provide extra support during a busy period. This is a great opportunity to gain experience in a fast-growing healthcare organisation, combining administrative tasks with some direct patient contact.
👩💻 The Role
This is a project-based support role where you’ll:
Help us keep patients moving smoothly through their care journey.
Complete key process tasks accurately and on time.
Communicate with patients in a clear, supportive, and professional way.
Work closely with our Client Services team to reduce backlogs and improve flow.
This role is about making things happen – balancing care and accuracy while supporting both the team and our patients.
✅ What We’re Looking For
Experience in administration, customer support, or healthcare services.
Great written and verbal communication – warm, professional, and clear.
Strong attention to detail and ability to follow processes.
Comfortable using different systems and tools (training provided).
A proactive team player who lives our values: Excellence, Human-First Innovation, Action & Support.
It’s a great bonus if you have:
Experience working with electronic patient records (EPR) systems such as EMIS.
Knowledge of healthcare terminology and practices.
Previous administrative experience in a healthcare setting or start-up environment.
💡 What We Offer
3-month fixed-term contract.
Remote working within the UK.
Full training and supportive team culture.
The chance to make a difference in a fast-scaling organisation improving access to ADHD care.
Laptop provided
Our Hiring Process
We aim to make our hiring process as streamlined as possible.
Shortlisted candidates will have:
A talent call with our Talent Team Lead
Offer!
Apply with Confidence
Studies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you’re a great fit but don’t meet every single requirement, we encourage you to apply!
At CARE ADHD, we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.
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