Chat Advisor
Employer: Lucy Faithful Foundation
Location: Our advisors are home based and must have a private, confidential space in which to work with reliable internet (at your own cost). You must be based in the UK.
Working hours: 10.5 hours per week. The role would involve working on our chat service, shifts are 3.5 hours long and we are looking for someone to work 3 shifts per week including Monday (either 9am-12.30pm or 12pm-3.30pm), Wednesday evenings (6-9.30pm) and Friday 9am-12.30pm). Due to our chat opening hours the only flexibility is on a Monday currently.
Salary: £12.60 per hour
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About You and the role
Discover how your skills and passions align with our mission in this exciting opportunity
Helpline Advisors are the first port of call to people who want to gain support and advice to deal with concerns relating to child sexual abuse. This can involve supporting them via phone, email and live chat through the emotional impact of their personal and family circumstances; advising them of resources available that relate to their circumstances; but also guiding them through steps to help their situation so that they can move forward positively. There are a number of follow-on services offered by the organisation. The helpline is often the first point of access for these.
This is a highly rewarding role within a friendly and hardworking team which is committed to keeping children safe from sexual harm.
The role would involve working on our chat service, shifts are 3.5 hours long and we are looking for someone to work 3 shifts per week including Monday (either 9am-12.30pm or 12pm-3.30pm), Wednesday evenings (6-9.30pm) and Friday 9am-12.30pm). Due to our chat opening hours the only flexibility is on a Monday currently.
You will have experience of working in child protection, ideally with one or more of our key target groups: e.g. adults and/or children and young people who have sexually harmful behaviours, or child victims of sexual abuse, or family members of these individuals. You may be studying for a career in a related field, e.g. psychology, or criminology. You will be energetic with excellent communication skills and a warm, empathic telephone manner.
Key attributes we are seeking include:
An ability to explore a client’s personal circumstances and provide confidential advice to callers through the Stop It Now helpline, chat and email services
A team player who works well with colleagues to do their best to prevent child sexual abuse
An enthusiasm to learn and to develop knowledge and skills to enhance their contribution to child safety
Confidence and competence in the use of modern technologies for the effective discharge of many day-to-day tasks
A finisher who pays attention to detail and maintains effective records in line with agreed policy and practice.
What you will get from us
Find out what is is like working for us
Our advisors are home based and must have a private, confidential space in which to work with reliable internet (at your own cost). You must be based in the UK. We offer a NEST pension, 33 days’ annual leave rising to 38 days pro rata (inclusive of statutory bank holidays following qualifying period), up to 5 days’ learning and development per year, flu jabs, eye tests, season ticket loans, charity discounts, an employee assistance programme and the option of Benenden medical cover. We are proud to partner with the Living Wage Foundation and be an accredited employer of choice.
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